Justin Mount
Valparaiso,IN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2027
2027
years of professional experience
Work History
Senior Operations Manager
Indiana American Water
Gary, IN
2022 - Current
- Directed management of water system operations across northwest Indiana, ensuring efficient service delivery within a $20 million capital budget and $16 million operating budget.
- Led a district of one hundred and fifteen employees, focusing on efficient water delivery to meet the needs of eighty-eight thousand customers.
- Oversaw district operations to guarantee adherence to compliance standards while delivering exceptional service.
- Collaborated in formulating long-term operational plans to enhance capital investment strategies.
- Engaged with elected officials, community leaders, and utility providers to strengthen partnerships and facilitate effective communication.
- Engaged in multiple boards and commissions throughout the region. Served as a board member for the Northwest Indiana Forum, promoting regional collaboration. Led efforts as president of the Portage Economic Development Corporation to enhance local growth. Actively contributed as an advisory board member for Indiana University Northwest, supporting educational advancement. Provided strategic guidance as an advisory board member of the Urban League of Northwest Indiana.
- Led operational strategy initiatives to enhance service delivery and efficiency across regional facilities.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
Major Account Manager
Indiana American Water
Gary, IN
2019 - 2022
- Fostered and nurtured positive connections with major non-residential customers to enhance client satisfaction.
- Developed tailored strategies to meet the distinct requirements of large accounts.
- Supported alignment of customer needs with company policies and regulatory requirements. Assisted in addressing concerns of customers, regulators, and internal teams. Facilitated communication between customers and regulatory bodies to achieve company objectives.
- Coordinated customer engagement initiatives through consistent communication across multiple channels, such as in-person meetings, site visits, and facility tours.
- Established robust connections with business leaders and elected officials, resulting in enhanced community collaboration. Achieved strong stakeholder engagement through effective communication with community leaders and elected officials. Strengthened partnerships with business and community leaders, yielding positive outcomes in stakeholder relations.
- Developed strategic account plans aligning with client objectives and company goals.
Regional Director
U.S. Senate: Senator Joe Donnelly
Hammond, IN
2013 - 2018
- Managed relationships and coordinated outreach efforts as community affairs contact for thirteen counties in northwest Indiana, serving as liaison to the senator.
- Executed a comprehensive outreach plan to foster relationships with key stakeholders, addressing local concerns and communicating the senator's initiatives.
- Analyzed regional issues and prepared detailed briefings and reports for senator and senior staff to facilitate informed decision-making.
- Spearheaded project initiatives in collaboration with internal teams and facilitated effective communication with external partners.
- Facilitated discussions with stakeholders, effectively conveying senator's priorities and providing timely updates on legislative issues.
- Led development of strategic initiatives to enhance regional policy implementation and community engagement.
- Engaged with local leaders to facilitate collaborative initiatives aimed at resolving community concerns.
- Coordinated with stakeholders to align legislative priorities with constituent needs and feedback.
- Fostered relationships with local leaders to promote collaborative solutions for community issues.
Campaign Manager
U.S. House of Representatives: Congressman Ben Ray Luján
Santa Fe, NM
- Assisted in developing and executing communication and outreach plans to boost engagement. Supported creation of field strategies to enhance project effectiveness. Contributed to development of fundraising strategies to obtain essential resources.
- Informed community members, voters, and leaders about congressional actions relevant to their interests. Coordinated volunteer activities and developed approaches to connect with voters through direct campaign efforts. Facilitated presentations to community members, voters, and leaders detailing congressional strategies aligned with their priorities. Guided volunteer teams in executing plans focused on engaging voters through direct campaign actions. Increased awareness among community members, voters, and leaders by clearly communicating congressional initiatives and successes. Mobilized volunteers to implement voter engagement tactics, enhancing overall campaign outreach.
- Formulated comprehensive campaign strategies to drive voter engagement and outreach initiatives.
- Executed comprehensive logistics planning for events, prioritizing smooth execution and participant engagement.
- Facilitated training sessions for volunteers on effective canvassing techniques and voter communication strategies.
- Facilitated collaboration with stakeholders to synchronize campaign objectives with community interests.
- Developed campaign strategies to enhance voter engagement and outreach efforts.
Lieutenant Governor’s Office
State of New Mexico
Santa Fe, NM
- Managed statewide travel logistics for candidate in New Mexico, ensuring seamless communication with elected legislative officials, party officials, and local leaders.
- Streamlined internal communication to guarantee timely and accurate implementation of candidate/lieutenant governor's directives.
- Engaged with community organizations to improve service delivery effectiveness and expand outreach program reach.
- Facilitated constituent engagement through public forums to gather feedback for informed policy decisions.
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
Education
Master of Arts - Public Affairs
Indiana University Northwest
Gary, INGraduate Certificate - Public Management
Indiana University Northwest
Gary, INBachelor’s Degree - Political Science
Grand Valley State University
Allendale, MISkills
- Operations management
- Productivity improvement
- Safety management
- Employee engagement
- Strategic planning
- Operational excellence
- Business planning
- Relationship building
- Decision-making
- Procedure optimization
- Forecasting
- Business development
Affiliations
Northwest Indiana Forum, Board Member
Timeline
Senior Operations Manager
Indiana American Water
2022 - Current
Major Account Manager
Indiana American Water
2019 - 2022
Regional Director
U.S. Senate: Senator Joe Donnelly
2013 - 2018
Campaign Manager
U.S. House of Representatives: Congressman Ben Ray Luján
Lieutenant Governor’s Office
State of New Mexico
Master of Arts - Public Affairs
Indiana University Northwest
Graduate Certificate - Public Management
Indiana University Northwest
Bachelor’s Degree - Political Science
Grand Valley State University