Justin Nay
Farmington,NM
Summary
Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history.
Overview
2
2
years of professional experience
Work History
Valet Attendant
San Juan Regional
02.2015 - 11.2016
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Reported customer-oriented issues immediately to Job Title for swift assistance and resolution.
- Evaluated Type lot and parking scheme to promote optimal utilization of area.
- Assessed Type lot and determined most effective parking scheme to bolster number of available spaces.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Completed claim check, vehicle damage and billing dispute forms.
- Issued and collected claim tickets and processed valet parking fees.
- Entered guest vehicle information and location in computerized valet parking system.
- Assisted hotel guests with valet retrieval process.
Education
Diploma - General Literature
Farmington High School
Farmington, NM2000
Skills
- Customer Inquiries
- Baggage Assistance
- Multitasking and Organization
- Safe Driving Practices
- Valet Services
- Transportation Accomodations
- Customer Satisfaction
- Standard Vehicle Operation
- Providing Feedback
- Critical Thinking
- Guest Flow Management
- Information Confidentiality
- Complex Problem-Solving
- Recommending Amenities and Services
- Reading Comprehension
- POS Systems Operations
- Guest Assistance
- Customer Service
- Conflict Resolution Techniques
- Attention to Detail
- Verbal and Written Communication
- Order Fulfillment
- Customer Experience
- Team Collaboration
- Car Parking
- Local Directions
- Social Perceptiveness
- Safety Hazards Understanding
- Cleaning Expertise
- Team Meetings
- Company Guidelines
- Customer Service Orientation
- Efficient Service
- Active Learning
- Manual and Automatic Transmissions
- Claim Tickets
- Dynamic Communication Skills
- Passenger Interaction
- Ticket Writing
- Safety Inspections
- Learning Strategies
- Safety Awareness
- Standards Compliance
- Operational Procedures
- Service Tickets
- Local Traffic Regulations
- Personable Demeanor
- Performance Metric
- Inventory Restocking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Valet Attendant
San Juan Regional
02.2015 - 11.2016
Diploma - General Literature
Farmington High School
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