Justin Ortez
Chicago
Summary
Dedicated hospitality professional with experience as both a barista and manager, bringing a strong foundation in customer service, team coordination, and fast-paced service environments. Highly organized and dependable, with proven ability to manage workflows, handle cash accurately, and deliver consistent, high-quality guest experiences. Known for efficiency, attention to detail, and building genuine rapport with guests through thoughtful, personable service.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Barista / Shift Coach
Pedestrian Coffee
Chicago
05.2024 - Current
- Served diverse high-quality beverages to customers, enhancing overall experience.
- Maintained cleanliness and organization of coffee station and dining area.
- Assisted customers with menu selections, offering tailored product recommendations.
- Collaborated with team members to ensure efficient store operations and service flow.
- Monitored inventory levels and restocked supplies, reporting shortages to management.
Café Manager
Factory Coffee Co.
Kalamazoo
07.2022 - 08.2023
- Managed daily operations to consistently meet barista and customer needs.
- Cultivated strong relationships with regulars and new customers through friendly, personalized service.
- Guided barista team members in preparation techniques to enhance product quality.
- Coordinated barista scheduling to ensure adequate coverage during peak hours and events.
- Established Events Manager role to transform cafe into a community hub featuring local artists and live performances.
Barista Shift Supervisor
Water Street Coffee Joint
Kalamazoo
08.2021 - 06.2022
- Trained barista staff on proper use of espresso machines, grinders, blenders, steaming pitchers and wands.
- Demonstrated ability to effectively manage barista staff and ensure high levels of customer service in a high-volume, fast-paced environment.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
Education
Artist Diploma - Piano Performance Candidate
Roosevelt University
Chicago, IL05.2025
Master of Music - Piano Performance
Western Michigan University
Kalamazoo, MI05.2023
Bachelor of Music - Piano Performance
Western Michigan University
Kalamazoo, MI05.2019
Skills
- Food and beverage service
- Customer loyalty
- Sanitation compliance
- Espresso machine operation
- Employee scheduling
- Complaint resolution
- Barista training
- Ordering procedures
- Event coordination
- Safe food handling practices
Certification
ServSafe Food Handler Certification - National Restaurant Association
Timeline
Barista / Shift Coach
Pedestrian Coffee
05.2024 - Current
Café Manager
Factory Coffee Co.
07.2022 - 08.2023
Barista Shift Supervisor
Water Street Coffee Joint
08.2021 - 06.2022
Artist Diploma - Piano Performance Candidate
Roosevelt University
Master of Music - Piano Performance
Western Michigan University
Bachelor of Music - Piano Performance
Western Michigan University