Justin Palmer
Manager
Honolulu,Hawaii
Summary
Hardworking and motivated Manager with 3+ years of experience and record of success in the Food & Beverage industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Manager
GEN Korean BBQ
Ala Moana
01.2022 - Current
- Manage FOH & BOH staff
- Created training program emphasizing customer satisfaction and high profit service
- I order inventory, lead/coach team service standards, P & L for highest possible profits through portioning, labor utilization
- Monitor floor and kitchen on high grossing shifts.
Server
Waikiki Brewing Company
01.2019 - 01.2023
- Top avg
- Per guest sales, created profitable assistance tactics, lead maintenance of establishment.
Server
Ama Ama Restaurant at Disney’s Aulani Resort
01.2012 - 01.2016
- Created happiness through service of food, beverage and tales of pixie dust.
Shift Leader/Security Officer
Aqua Hotels and Resorts
01.2010 - 01.2012
- Exceptional communication skills to de-escalate high risk situations in a highly professional manner.
Front Waiter
Sarento’s Top Of The “I”
Honolulu, Hawaii
01.1998 - 10.2007
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Masters Business Mgmt. & Criminal Justice Degree -
Florida Tech University
Skills
- Policy Implementation
- Business Development
- Staff Development
- Expense Tracking
- Business Administration
- Performance Management
- Verbal and Written Communication
- Staff Management
- Business Planning
- Complex Problem-Solving
- Innovation Management
- Time Management
- Budget Control
- Staff Training and Development
- Performance Evaluations
- Team Leadership
- Sales Techniques
- Customer Relationship Management (CRM)
- Schedule Preparation
Contact Information
Any Questions can be answered with a call or e-mail. Mahalo
Qualifications Traits
Manage fast paced, high grossing ($7.5 million 2023) sit down restaurant.
Timeline
Manager
GEN Korean BBQ
01.2022 - Current
Server
Waikiki Brewing Company
01.2019 - 01.2023
Server
Ama Ama Restaurant at Disney’s Aulani Resort
01.2012 - 01.2016
Shift Leader/Security Officer
Aqua Hotels and Resorts
01.2010 - 01.2012
Front Waiter
Sarento’s Top Of The “I”
01.1998 - 10.2007
Masters Business Mgmt. & Criminal Justice Degree -
Florida Tech University