Justin Passick
Charlotte,Michigan
Summary
Accomplished professional in retail management and treasury operations, known for optimizing workflows and enhancing customer service. Designed software solutions that revealed weaknesses in cleaning operations, and decreased till counting time by 50%, and established new revenue channels through digital payment systems. Strong focus on legal compliance and team training to drive operational success.
Overview
12
12
years of professional experience
Work History
Service Representative
Coast Professional Inc
Geneseo, NY
04.2026 - Current
- Contracting with State of Michigan Treasury Collections Division.
- Currently undergoing multi-week training on legal compliance, verification, documentation, and payment processing.
Treasurer/Board of Directors
Friends of Eaton County Parks
Grand Ledge, MI
10.2020 - Current
- Appointed as Treasurer in April 2026.
- Appointed to Board of Directors in February 2025.
- Streamlined financial report format by eliminating redundant sections, enhancing clarity and usability.
- Regularly processes taxes and state requirements to maintain organizational status.
- Established electronic payment accounts with Paypal and Venmo, integrating QR codes to facilitate donation collection.
- Currently organizing fundraiser with Homebrew Cafe for Summer of 2026.
- Recruited and trained new bookkeeper, ensuring continuity of financial operations.
- Held bookkeeper role from December 2020 to April 2025.
Manager
Khushi Hospitality Inc/Vraj Rudra LLC/Comfort Inn
Charlotte, MI
02.2025 - 04.2026
- Increased guest numbers by 40% through implementation of new pricing initiatives.
- Created software to improve workflow such as a till counter and housekeeping tracker.
- Coordinated with outside vendors for facility improvements, including appliance repair, pest removal, and guest signage updates.
- Replaced faulty excel sheet for shift cash counts with in-house software, trimming count time by nearly 50%.
- Developed housekeeping tracker for long-term stays to identify and address cleaning schedule weaknesses.
- Promoted to Manager December 2025.
Dietary Aide
Eaton County Health and Rehabilitation Services
Charlotte, MI
01.2025 - 02.2025
- Prepared beverages and plated meals to meet dietary restrictions and adhere to legal requirements.
- Ensured legal compliance through precise charting of food and drink temperatures.
- Coordinated meal room setup, cleaning, and restocking supplies for multiple dining halls.
- Conducted inventory control via recording and removing expired items.
Floater: Stock/Front Desk/Sales
High Society Cannabis
Charlotte, MI
08.2024 - 11.2024
- Developed unique expiration tracker, revealing inaccuracies in primary sales software and immediately removing outdated edible stock.
- Designed marketing material and store signage using Canva.
- Executed guest intake procedures, including I.D. scanning and guidance on rewards program enrollment.
- Provided tech support on debit card readers, ATM, and customer loyalty app.
- Managed inventory control processes from intake and invoicing to product removal.
- Ensured compliance with Michigan Metrc regulations through accurate tag placement and timely removal of sold items from state system.
General Manager
The Gaming Cantina
Charlotte, MI
04.2021 - 07.2023
- Orchestrated complete overhaul of online sales inventory, increasing sales upwards of 500%
- Developed and launched new departments, establishing displays and item listing templates for consignment items, airbrush supplies, and plushies.
- Hired and trained a worker specifically skilled in Pokémon material, increasing attendance for those events along with additional flow of single cards to sell through our online platform.
- Coordinated inventory and stock orders with sister location in Okemos, ensuring seamless supply chain operations.
- Organized and hosted gaming events, attracting over 40 participants and enhancing customer engagement.
Contractor
Siren Eaton Shelter
Charlotte, MI
04.2014 - 02.2018
- Executed maintenance tasks, ensuring functionality of appliances and HVAC systems.
- Supported unit preparations, addressing pest control issues and facilitating furniture removal.
Education
Bachelor of Arts - Community and Human Services: Concentration in Family Systems
Siena Heights University
Adrian, MI12-2020
Associates of Arts - Psychology
Lansing Community College
Lansing, MI05-2008
Skills
- Leadership and Management
- Data Entry
- Software development
- Team coordination
- Event planning
- Process optimization
- Effective communication
- Attention to detail
- Employee training
- Account management
- Payment acceptance
- Customer relations
- Inter-departmental collaboration
- Database management
- Shipping and logistics
- Researching
- Legal compliance
- Inventory control
Timeline
Service Representative
Coast Professional Inc
04.2026 - Current
Manager
Khushi Hospitality Inc/Vraj Rudra LLC/Comfort Inn
02.2025 - 04.2026
Dietary Aide
Eaton County Health and Rehabilitation Services
01.2025 - 02.2025
Floater: Stock/Front Desk/Sales
High Society Cannabis
08.2024 - 11.2024
General Manager
The Gaming Cantina
04.2021 - 07.2023
Treasurer/Board of Directors
Friends of Eaton County Parks
10.2020 - Current
Contractor
Siren Eaton Shelter
04.2014 - 02.2018
Bachelor of Arts - Community and Human Services: Concentration in Family Systems
Siena Heights University
Associates of Arts - Psychology
Lansing Community College