JUSTIN PEGG
Asheville,NC
Summary
Results-driven Operations Leader with 19 years of experience managing high-volume, multi-location environments. Expertise in staffing, training, customer service, and compliance, alongside a proven ability to coach teams and resolve customer issues. Demonstrated success in inventory management and cash control, coupled with hands-on experience in nightly lottery reconciliation. Committed to improving processes and maintaining operational integrity.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Operations Manager
CHS ENTERPRISES OF ASHEVILLE, INC.
03.2017 - Current
- Lead daily operations for two Batteries Plus locations generating approximately $1.7M–$1.9M in combined annual sales, directing schedules, workload distribution, customer service, inventory controls, documentation, cash-handling procedures, compliance, and financial requirements.
- Built and developed teams of up to 9 employees through recruiting, hiring, onboarding, training, scheduling, coaching, and performance management, fostering a culture of ownership and accountability.
- Review daily workload, staffing coverage, service levels, inventory needs, operating controls, and escalated customer concerns; reallocate resources, resolve issues professionally, and maintain timely service during peak periods.
- Directed daily work plans, cycle counts, inventories, purchasing priorities, service deadlines, and work controls to enhance inventory accuracy, reduce disruption, and align teams on operational priorities.
- Build and sustain working relationships with 5–8 regular vendors weekly, customers, employees, and business partners to resolve production/service issues, maintain continuity, and support customer requirements.
- Use Microsoft Office, POS, internal inventory systems, and ADP to prepare operational reports, document activity, track payroll, monitor inventory, support financial controls, and maintain accurate, confidential business records.
- Perform approximately 8–10 WISE-certified cell phone, tablet, and computer repairs per week while supporting customer service and store revenue.
- Led root-cause problem solving and corrective action for customer, employee, vendor, and workflow issues, ensuring safety, quality, and service levels while aligning teams on next steps.
Store Manager
CHS ENTERPRISES OF ASHEVILLE, INC.
06.2015 - 03.2017
- Advanced from Store Associate to Store Manager through leadership in staffing, scheduling, sales execution, inventory control, purchasing, customer service, employee training, daily operating standards, and policy compliance.
- Analyzed operating performance, staffing needs, service issues, inventory levels, and workflow challenges to implement corrective actions, enhance efficiency, and reinforce accountability.
- Batteries Plus Locations
- Store Associate | 10/2013–06/2015
General Manager
McDonald’s
08.2007 - 06.2013
- Directed operations for a high-volume restaurant and satellite Walmart location, leading approximately 60–80 employees across multiple shifts while setting expectations, developing managers, resolving escalations, and maintaining consistent execution under pressure.
- Managed hiring, onboarding, training, scheduling, inventory, purchasing, customer service, food safety, quality control, employee discipline, documentation, and compliance with company and regulatory standards to ensure smooth daily operations.
- Led managers and crew through high-pressure service periods, resolved employee and customer conflicts, maintained safety and sanitation standards, and made timely decisions to protect operations.
- Reduced food and paper costs approximately 1%–2% and maintained those improvements through ongoing cost controls.
- Reduced labor costs approximately 2%–4% by improving scheduling and aligning staffing with customer demand.
- Increased annual profitability by approximately $50,000–$75,000 through improved cost management and operational performance.
- Developed operating plans from projected sales, labor targets, cost controls, safety requirements, quality expectations, and customer demand; cascaded priorities to managers and crew, verified execution, and coached leaders to enhance operational effectiveness.
- Achieved and maintained 90%+ customer satisfaction and 95%+ sanitation scores, upholding health, safety, quality, and company standards.
Assistant Manager
QUIKTRIP
01.2009 - 01.2010
- Executed nightly lottery reconciliation, ensuring balanced lottery activity and accurate closeout records.
- Managed customer transactions and facilitated daily convenience-store operations in fast-paced retail environment.
- Monitored inventory levels, coordinated replenishment, and reduced stock discrepancies.
- Enforced compliance with safety, security, and operational policies.
- Collaborated with store leadership to execute promotional plans and achieve sales goals.
- Supervised cash handling procedures and reconciled registers with accuracy.
- Directed daily store operations, ensuring smooth customer flow and service consistency.
Education
B.S. - Business Management
University of Arizona Global Campus
Tucson, AZ07-2017
Skills
- Financial & Operational Reporting
- Operational Reporting
- Compliance & Documentation
- Inventory Control
- Scheduling &POS Systemsn
- Team Leadership & Coaching
- Hiring & Performance Management
- Training & Professional Development
- Customer Complaint Resolution
- Cash Handling & Reconciliationr Coordination
- ADP Payroll & Timekeeping
- Microsoft Office
- Microsoft Office Suite
- Microsoft Office
- Operational Reporting
- Internal Inventory Systems
- System Administration
- Project Collaboration
- Version Control
Certification
WISE Certified, 2017–Present
Personal Information
Title: OFFICE MANAGER | OPERATIONS, TEAM LEADERSHIP & FINANCIAL CONTROLS
Section name
- September 26, 2026
- Hiring Committee
- North Carolina Education Lottery
- Asheville Region
- Dear Hiring Committee:
- I am excited to apply for the Office Manager position serving the Asheville region. With more than 19 years of operations leadership, I have supervised and developed teams, coordinated schedules and workloads, resolved escalated customer concerns, maintained cash and inventory controls, and ensured accurate documentation and reporting. I would bring the hands-on leadership, sound judgment, and player-first mindset needed to support secure, timely, and compliant prize-claim operations.
- As Operations Manager for two Batteries Plus locations, I lead teams of up to nine employees and oversee staffing, workload distribution, customer service, vendor relationships, payroll, documentation, inventory, and operating performance. Previously, as a McDonald’s General Manager, I directed approximately 60–80 employees across multiple shifts, developed managers, led hiring and onboarding, addressed performance and disciplinary matters, and improved results through disciplined scheduling and cost controls. This background prepares me to coach Claims Representatives and support staff, facilitate training, manage peak periods, and maintain consistent service standards.
- As a QuikTrip Assistant Manager in Georgia, I performed nightly lottery reconciliation, balanced lottery activity, handled customer transactions, and supported accurate closeout records. Combined with my experience in cash handling, POS systems, confidential documentation, asset protection, and operational controls, this gives me a practical understanding of the accuracy, discretion, and accountability required for prize-claim intake and payouts, payment security, financial reconciliation, compliance reporting, and fraud prevention.
- I am proficient in Microsoft Excel, Word, and PowerPoint and experienced in preparing operational information, safeguarding records, and working with vendors and business partners to resolve issues. I would apply that discipline when responding to player inquiries, supporting audits, and coordinating with Finance, Legal, Sales Representatives, retailers, and vendors. The Lottery’s mission to support education and its values of honesty, respect, integrity, and trust strongly align with how I lead, and I would welcome the opportunity to contribute to the Asheville team.
- Thank you for considering my application. I look forward to discussing how my leadership, financial-control, customer-service, and lottery-reconciliation experience can help ensure accurate claim processing and positive experiences for North Carolina players.
- Sincerely
- Justin Pegg
Timeline
Operations Manager
CHS ENTERPRISES OF ASHEVILLE, INC.
03.2017 - Current
Store Manager
CHS ENTERPRISES OF ASHEVILLE, INC.
06.2015 - 03.2017
Assistant Manager
QUIKTRIP
01.2009 - 01.2010
General Manager
McDonald’s
08.2007 - 06.2013
B.S. - Business Management
University of Arizona Global Campus