Justin Pereira
Lake Wylie,SC
Summary
Night Manager skilled in maintaining proper stock of store, ensuring all inventory is accounted for. Ensures that store cleanliness is kept to the proper standard, as well as filling stock inside the store front as needed, to ensure customers are provided with an amazing experience, to bring repeat guests into store. Provided leadership on tasks for clerks, explaining and delegating tasks as needed, and providing training on said tasks when required.
Overview
6
6
years of professional experience
Work History
Night Assistant Manager
QuikTrip Charlotte
10.2021 - Current
- Provided leadership and delegation to clerks during daytime operations of the store, ensuring all tasks were completed in a timely manner and to required standard.
- Attended to the store front, ensuring that cleanliness and stock was maintained and achieved for guest satisfaction, while completing daily assigned tasks inbetween stocking and cleaning the store during nighttime hours.
- Boosted guest satisfaction with attentive customer service and prompt resolution of issues of customers and staff.
- Provided feedback and criticism during store meetings, as well as during one-on-one evaluations of other managers and clerks.
National Guard Member
U.S. Army Reserve Command
01.2019 - Current
- Managed military networks with minimal unscheduled outages.
- Set up and maintained satellite equipment to ensure communication between units were smooth and uninterrupted
- Ensure inventory of equipment is up to date and that said equipment is functional for day-to-day use and ready to go for mission needs.
- Troubleshooted any issues on satellite equipment and networks when problems arose, ensuring that problems were dealt with swiftly.
Life Guard
Cedar Fair - Carowinds
05.2021 - 10.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around wave pools and water park rides.
- Provided friendly customer service to guests and addressed concerns.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Educated patrons on safety protocols and enforced safety rules.
Unarmed Security Guard
Bank Of America, NA
01.2021 - 04.2021
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
Crew Team Member
Wendy's
01.2018 - 01.2019
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Crew Team Member
Bojangles'
04.2018 - 11.2018
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Education
No Degree - Music Composition
Winthrop University
Rock Hill, SCHigh School Diploma -
Clover High School
Clover04.2018
Skills
- Strong multitasking
- Quick Learner
- Customer service expertise
- People Management
- Conflict Resolution
- Sales Leadership
- Inventory Monitoring
- Vendor Relations
Accomplishments
- Achieved a perfect score in a store inspection by QuikTrip Corporate Managers by ensuring store cleanliness and stock were to the highest QuikTrip quality.
- Documented and resolved issues of beer thefts in the store during nighttime hours which led to more monitoring and security of the stock of the store, reducing the amount of theft in the store, boosting overall profits of the store.
Timeline
Night Assistant Manager
QuikTrip Charlotte
10.2021 - Current
Life Guard
Cedar Fair - Carowinds
05.2021 - 10.2021
Unarmed Security Guard
Bank Of America, NA
01.2021 - 04.2021
National Guard Member
U.S. Army Reserve Command
01.2019 - Current
Crew Team Member
Bojangles'
04.2018 - 11.2018
Crew Team Member
Wendy's
01.2018 - 01.2019
No Degree - Music Composition
Winthrop University
High School Diploma -
Clover High School
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