Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Perry

Roaring River,NC

Summary

Dynamic customer service professional with proven success at Spectrum, adept at resolving complaints and enhancing customer satisfaction through active listening and critical thinking. Skilled in complaint resolution and data entry, I consistently foster loyalty and retention, ensuring positive outcomes for both clients and the company.


Offering dependable and hardworking approach with genuine interest in developing skills within heavy machinery and equipment operation. Brings solid understanding of safety standards and mechanical principles, demonstrating ability to swiftly adapt to new systems and technologies. Ready to use and develop technical and mechanical skills in technician role.


Professional truck driver with solid background in long-haul transportation. Known for reliability and adaptability, consistently meeting delivery schedules and maintaining high safety standards. Strong emphasis on team collaboration and effective communication, ensuring seamless operations and customer satisfaction. Skilled in route planning, vehicle maintenance, and compliance with regulatory requirements.

Overview

Work History

Customer Service Representative

Spectrum
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

OTR Truck Driver

Swift Transportation
  • Maintained accurate driving records in accordance with federal laws and regulations.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
  • Delivered goods to customers both locally and long distance.
  • Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.

Equipment Operator

LJC Environmental/ASJ Mathis Farms
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Completed minor repairs and replacements of equipment parts to restore functionality.
  • Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Drove vehicles to and from work sites and maintained clean driving record.

Education

High School Diploma -

Alexander Central Highschool
Taylorsville, NC
06-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Complaint resolution

Timeline

Customer Service Representative

Spectrum

OTR Truck Driver

Swift Transportation

Equipment Operator

LJC Environmental/ASJ Mathis Farms

High School Diploma -

Alexander Central Highschool
Justin Perry