Justin Phillip
Portland,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Assistant
Zara
06.2023 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
- Streamlined operations by implementing efficient inventory management systems.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Conducted regular audits of physical inventory counts, identifying discrepancies early on for quick resolution.
Assistant Manager
100% Pure
08.2016 - 03.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Master of Arts - ECED (Early Childhood Education): Constructivism
Portland State University
Portland, OR06.2026
Bachelor of Arts - Fine Arts
Portland State University
Portland, OR06.2023
Skills
- Document Management
- Inventory Management
- Positive Attitude
- Professional Telephone Demeanor
- Data Collection
- Product Knowledge
- Complaint Resolution
- Conflict Mediation
- Critical Thinking
Timeline
Operations Assistant
Zara
06.2023 - Current
Assistant Manager
100% Pure
08.2016 - 03.2019
Master of Arts - ECED (Early Childhood Education): Constructivism
Portland State University
Bachelor of Arts - Fine Arts
Portland State University
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