Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Phinney

Summary

Accomplished COO at Protocall, adept in operations management and strategic planning, led teams to exceed profit goals through innovative financial strategies and cross-functional team coordination. Leveraged data-driven decision-making and executive leadership to foster organizational development, achieving significant business growth. Skilled in vendor relations and staff hiring, ensuring operational excellence and sustained business expansion.

Overview

14
14
years of professional experience

Work History

COO

Protocall
01.2023 - Current
  • Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
  • Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
  • Developed high-performing teams through effective hiring, training, and performance management strategies.
  • Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
  • Mentored employees at all levels within the organization to support their professional development goals.
  • Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
  • Evaluated emerging technologies as potential tools for enhancing business processes or improving overall performance.

Service Manager

Protocall
02.2021 - 01.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.

Sr Technician

Protocall
11.2020 - 02.2021
  • Effectively Troubleshoot complex commercial cooking equipment, HVAC, and Refrigeration units.
  • Utilize and grow with advancing technology to improve and maintain my efficiency and quality of my trade.
  • Understanding of all electrical voltages and circuits from Mv, 12vac-480vac, 6vdc-24vdc, Also including high voltage transformers for microwave circuits.
  • Understanding how and when to use SH/SC, Delta temps, static pressures, Ohms law, and many more scientific determination strategies.

Small Business Owner

Early Morning MotorWerks
01.2017 - 11.2020
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

Sr Technician

Chapmans Full Service
04.2014 - 01.2017
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Provided exceptional customer support, resolving technical issues quickly and efficiently.
  • Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
  • Diagnosed problems with Cooking equipment, Ice machines, Dishware by applying technical knowledge and troubleshooting skills.
  • Frymaster Certification received
  • CFSA Certification received

UAV Operator

US Army
04.2010 - 04.2014
  • Maintained situational awareness during flight operations by monitoring various data sources such as weather conditions, airspace restrictions, and aircraft performance indicators.
  • Developed comprehensive mission briefs, detailing specific objectives and expectations for each operation, leading to heightened situational awareness among team members.
  • Safeguarded sensitive information through rigorous adherence to security protocols while handling classified materials related to UAV missions.
  • Streamlined training procedures for new operators, resulting in quicker integration into flight teams and improved overall productivity.
  • Ensured accurate data collection from sensor payloads by calibrating systems prior to each flight operation, resulting in high-quality intelligence products for endusers.
  • Supported timely decision-making by providing real-time aerial imagery to ground commanders during critical missions.
  • Assisted in the development of standard operating procedures for UAV operations, fostering a culture of consistency and professionalism within the organization.
  • Delivered detailed after-action reports following mission completion, identifying areas for improvement and facilitating a continuous learning process within the team.
  • Increased operational safety by adhering to strict FAA regulations and maintaining open communication with air traffic control.
  • Upheld strict compliance with applicable safety regulations and policies, contributing to an accident-free operational record throughout tenure as a UAV operator.
  • Improved mission success rate with diligent route planning and risk assessment for flight operations.
  • Demonstrated expertise in UAV flight systems, troubleshooting malfunctions and performing necessary repairs to ensure optimal performance.
  • Qualified on the "Shadow" UAV
  • Qualified on the "Warrior Alpha" UAV
  • Completed Laser Grade Test

Education

No Degree - Aviation

Cochise College
Douglas, AZ

ASE Certified A1-A9 - Automotive Engineering

Universal Technical Institute of Texas Inc
Houston, TX

Skills

  • Operations Management
  • Cross-functional Team Coordination
  • Data-driven decision-making
  • Organizational Development
  • Strategic Planning
  • Executive Leadership
  • Performance Management
  • Financial Management
  • Vendor Relations
  • Business marketing
  • Planning and execution
  • Business growth and retention
  • Staff hiring

Timeline

COO

Protocall
01.2023 - Current

Service Manager

Protocall
02.2021 - 01.2023

Sr Technician

Protocall
11.2020 - 02.2021

Small Business Owner

Early Morning MotorWerks
01.2017 - 11.2020

Sr Technician

Chapmans Full Service
04.2014 - 01.2017

UAV Operator

US Army
04.2010 - 04.2014

No Degree - Aviation

Cochise College

ASE Certified A1-A9 - Automotive Engineering

Universal Technical Institute of Texas Inc

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Justin Phinney