Justin Portwood
Houston,TX
Summary
Customer-focused hospitality professional with 2 year of experience in providing exceptional guest service in upscale hotels and resorts. Proven ability to anticipate and fulfill guest needs, resulting in high levels of satisfaction and repeat business. Skilled in conflict resolution, multitasking, and maintaining a positive attitude in fast-paced environments. Eager to leverage my expertise to create memorable experiences for guests and contribute to the success of your
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Marriott International
Houston, USA
06.2023 - Current
- Worked front desk for Marriott for over 2 years very good with Fosse and other items included with Marriott based hotels
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Ensured that all safety regulations were followed according to company standards.
- Kept records of room availability and guest accounts, manually or using computers.
- Verified accuracy of room rates and other charges during check-in process.
- Maintained cleanliness of lobby area at all times.
- I managed the market and beverage orders and such at my hotel
- Inputted guest information into computer system accurately and securely.
- Resolved customer complaints promptly and courteously.
- Assisted guests at check-in, providing information on various services within hotel.
- Provided information about hotel amenities, services, and local attractions.
- Generated daily reports detailing occupancy levels, revenue amounts.
Education
High school diploma -
Cy-Fair High School
Houston, TX05.2024
Skills
- Time Management
- Cleaning Experience
- Customer support
- Communication Skills
- Cash Handling
- Customer service
- Computer skills
- Typing
- Guest Services
- Front Desk
- Night Audit
- Phone Etiquette
- Lobby oversight
- Safety and security procedures
- Guest amenities
- Room assignments
- Administrative skills
- Front office support
- Time management
- Hospitality services
- Team oversight
- Oral and written communications
- Problem-solving skills
- Hospitality service expertise
- Conflict and issue documentation
- Training and mentoring
- Team building
- Guest accommodations
- Corporate branding
- Inventory oversight
- Property management systems
Timeline
Front Desk Agent
Marriott International
06.2023 - Current
High school diploma -
Cy-Fair High School