Justin Potter

I oversee all personal and commercial construction projects by optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.

• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Coordinated with stakeholders to define project scopes, aligning objectives with business goals.
• Mentored junior project managers, enhancing their leadership skills and project management capabilities.
• Adapted project plans in response to changing requirements, minimizing disruptions to project timelines.
• Collaborated with cross-functional teams to ensure seamless integration of various project components.
• Led cross-functional teams to streamline project delivery, ensuring alignment with client expectations.
• Established clear performance metrics, enabling more effective tracking of project progress.

• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new/used equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Operated hand tools and power equipment according to company safety procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

• I installed and maintained point of sale, itvm, and communication equipment while securing all proprietary content for the Missouri Lottery
• Worked on networking systems together in innovating ways
• I provided outstanding customer service and built strong relationships with retailers and lottery representatives
• I work great on a team or on my own, and prioritize my time in the most efficient way I can while remaining open to help other co-workers
• Was over Industry safety
• monthly reports to the Field
• Received my OSHA Card and deemed a competent person on a job
• Working in a comercial setting with large Corporations securing, installing and servicing lottery and gaming equipment
• I received their "Gold level service achievement award" for innovation for find a way to secure the Gaming monitors

• I began with this company as a residential home theater, satellite installation, security, camer, and service technician
• Within 8 months, I was promoted to assistant office manager where my duties included training new employees, quality control, all while maintaining a lead technician roll
• Shortly thereafter, I was promoted to Springfield Office Manager
• While maintaining all of my previous duties, I also handled the scheduling of employees, equipment returns, inventory ordering, performance reports, HR duties, daily routing of technicians, etc.

• In 2003 I Started as a technician installing home satellite and theater systems
• In 2006 I was promoted to quality control and training officer
• In 2007 I relocated to Springfield to open a new location for the company
• I was responsible for training new hires, scheduling and routing, quality control, inventory control, equipment return, HR duties and other office duties.