Justin Pratt
Winter Garden,FL
Summary
Dynamic security professional with extensive experience at Walt Disney World Resort, adept in emergency response and conflict de-escalation. Recognized for enhancing guest safety through effective patrol operations and access control. Proven ability to write detailed reports and maintain a welcoming environment, ensuring high standards of service and security.
Overview
3
3
years of professional experience
Work History
Security Officer
Walt Disney World Resort
08.2024 - Current
- Delivered a professional and courteous greeting to guests, fostering a welcoming and secure environment.
- Responded swiftly and effectively to multiple emergency situations, minimizing risk to people and property.
- Conducted thorough patrols of premises via company vehicle, foot, and camera monitoring to ensure safety and enforce regulations.
- Provided exceptional customer service by addressing visitor inquiries and resolving concerns related to access control and facility safety protocols.
Utility Worker
Walt Disney World Resort
05.2024 - 08.2024
- Maintained high standards of cleanliness and presentation throughout the park, both onstage and backstage.
- Prioritized tasks efficiently while responding to cleaning needs across a large area of responsibility.
- Worked independently with minimal supervision while taking initiative to resolve cleanliness or maintenance issues.
- Performed physically demanding tasks such as lifting, bending, walking long distances, and working outdoors in various weather conditions.
Retail Sales Associate
UNIQLO
03.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Monorail Operator
Walt Disney World Resort
05.2023 - 01.2024
- Followed strict operational and safety procedures for monorail system operation, emergency situations, and guest loading/unloading.
- Monitored system indicators, train movement, and station conditions to ensure smooth and safe transportation.
- Comfortably addressed large groups over PA systems with confidence, personality, and clarity.
- Responded confidently and efficiently to delays, technical issues, or guest concerns while maintaining Disney’s standard of courtesy.
Food and Beverage Attendant
Universal Studios
10.2022 - 03.2023
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
Education
High School Diploma -
Winter Springs Highschool
Winter Springs05-2022
Skills
- Report writing
- Emergency response
- Access control
- Security screenings
- Conflict de-escalation
- Patrol operations
- Incident reporting
Languages
French
Limited Working
German
Limited Working
Timeline
Security Officer
Walt Disney World Resort
08.2024 - Current
Utility Worker
Walt Disney World Resort
05.2024 - 08.2024
Retail Sales Associate
UNIQLO
03.2024 - 05.2024
Monorail Operator
Walt Disney World Resort
05.2023 - 01.2024
Food and Beverage Attendant
Universal Studios
10.2022 - 03.2023
High School Diploma -
Winter Springs Highschool
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