Justin Proulx
Manchester
Summary
Dynamic customer service professional with a proven track record, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and strong product knowledge. Adept at maintaining composure in high-pressure situations while ensuring exceptional service delivery and fostering positive relationships.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Journeys Shoes
09.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
Home Depot
06.2024 - 09.2024
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Ground Hand/Laborer
J. Bissons Cable & Wire
06.2023 - 04.2024
- Ensured proper use of tools and equipment, reducing the likelihood of accidents or injuries on the job site.
- Enhanced project efficiency with timely material deliveries and accurate inventory management.
- Maintained clean work areas, promoting productivity and minimizing potential hazards for crew members.
- Increased job site organization by maintaining an accurate record of materials used throughout each project phase.
Assistant Manager
Nouria Gas Station
04.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Landscaper
Jeffrey Allens Landscaping
07.2019 - 10.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
Drywall Foreman
J. Wheeler & Sons Drywall LLC
08.2012 - 04.2016
- Reduced material waste by implementing a strict inventory control system, resulting in cost savings for the company.
- Ensured team adherence to company policies and procedures, reinforcing a culture of professionalism and accountability within the workforce.
- Enhanced project efficiency by effectively managing drywall installation and repair tasks for commercial and residential projects.
- Increased client satisfaction by ensuring timely completion of projects while maintaining high-quality workmanship standards.
- Maintained open lines of communication with clients, providing regular updates on project status and addressing any concerns as they arose.
- Collaborated closely with other trades professionals to ensure seamless integration of drywall systems within various construction projects.
Education
GED -
Manchester School Of Technology
Manchester06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Payment processing
- Tool maintenance
- Workload prioritization
- Construction safety
- Motivational skills
Timeline
Customer Service Representative
Journeys Shoes
09.2024 - 12.2024
Customer Service Cashier
Home Depot
06.2024 - 09.2024
Ground Hand/Laborer
J. Bissons Cable & Wire
06.2023 - 04.2024
Assistant Manager
Nouria Gas Station
04.2022 - 04.2023
Landscaper
Jeffrey Allens Landscaping
07.2019 - 10.2021
Drywall Foreman
J. Wheeler & Sons Drywall LLC
08.2012 - 04.2016
GED -
Manchester School Of Technology
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