Justin Ramos
Elizabeth,NJ
Summary
Adept at navigating high-stress scenarios, I significantly enhanced customer loyalty and reduced fulfillment errors during my tenure at Uhaul Storage. Leveraging critical thinking and active listening, I consistently delivered solutions that balanced customer satisfaction with company interests, showcasing exceptional customer service and data entry skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Uhaul Storage
Elizabeth, NJ
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Truck Driver Helper
Roadrunner Transit
Kearny, NJ
09.2022 - 08.2024
- Assisted with vehicle maintenance tasks, contributing to the overall safety and functionality of the fleet.
- Applied strong problem-solving skills during unexpected delivery challenges, finding solutions that minimally impacted timelines or customer satisfaction levels.
- Promoted a clean working environment by keeping the truck cab neat and organized at all times.
- Minimized potential accidents through adherence to safety protocols while on job sites or navigating heavy traffic conditions alongside drivers.
Picker & Packer
Christian Dior
Cranbury, NJ
03.2021 - 07.2022
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
Picker & Packer
Margaritas Warehouse
Linden, NJ
11.2020 - 01.2021
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Minimized fulfillment errors through diligent adherence to established protocols in picking, packing, and shipping.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
Truck Driver Helper
Allied Beverage Group
Elizabeth, NJ
04.2020 - 10.2020
- Provided exceptional customer service during deliveries, addressing concerns and answering questions as needed.
- Managed paperwork effectively, maintaining up-to-date logs for hours-of-service compliance and shipment documentation purposes.
- Collaborated with fellow team members to optimize workflow processes and improve overall productivity levels.
- Aided in warehouse organization efforts upon return to base location, helping maintain an efficient inventory management system.
Education
High School Diploma -
Thomas A Edison
635 Summer Ave Elizabeth NJ06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Uhaul Storage
10.2024 - Current
Truck Driver Helper
Roadrunner Transit
09.2022 - 08.2024
Picker & Packer
Christian Dior
03.2021 - 07.2022
Picker & Packer
Margaritas Warehouse
11.2020 - 01.2021
Truck Driver Helper
Allied Beverage Group
04.2020 - 10.2020
High School Diploma -
Thomas A Edison