Justin Rasler Thyme
Summary
- Individual with 5+ years in the customer service industry. Seeking a full-time position that offers professional challenges and allows utilization of strong interpersonal skills and exceptional time management abilities. Committed to consistently delivering exceptional customer experiences and maintaining high levels of customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
International House Of Pancakes
05.2022 - Current
- Led daily operations, collaboration between front and back of house staff
- Enhancing team efficiency and customer service quality
- Ensuring operational compliance with industry standards, improving service delivery
- Fostering a collaborative team environment that increased staff morale and performance
Server
International House Of Pancakes
07.2019 - 04.2022
- Maintained order efficiency and accuracy through clear communication, earning numerous recommendations from customers
- Signed up over 100 customers for company's rewards program
- Handled high-volume tasks, maintaining good quality standards
- Demonstrated expertise in cash management
Software Engineer Fellow
General Assembly
07.2021 - 01.2022
- Engineered 4 full-stack applications and optimizing front and back-end process.
- Enhanced team productivity by adopting agile methodologies in project management.
- Pioneered use of React.js and Express.js to elevate project scalability and performance
- Mentored peers in web development, fostering a collaborative and skilled team environment
Education
High School Diploma -
Alpharetta High School
05-2016
Skills
- Customer Service Experience
- Problem Solving Abilities
- Professionalism
- Time Management
- Multitasking
- Excellent Communication
- Customer Relationship Management
Certification
- Python for Data Science, AI & Development, IBM
- ServSafe Manager's Certification
Timeline
Manager
International House Of Pancakes
05.2022 - Current
Software Engineer Fellow
General Assembly
07.2021 - 01.2022
Server
International House Of Pancakes
07.2019 - 04.2022
High School Diploma -
Alpharetta High School
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