Desired Job Title
Director, Research ServicesGeneral ManagerOperations ManagerField Operations ManagerAnalystWork Type
Full TimePart TimeContract WorkConsultingLocation Preference
RemoteHybridLocation: Stuart, FL
Open to relocation: No
Open To Work
JUSTIN R. COUNCIL
Stuart,FL
Work Preference
Summary
Research and operations leader with experience directing research programs, managing teams and business operations, developing survey methodologies, and translating complex data into actionable organizational insights. Proven background in process improvement, quality assurance, performance management, and strategic decision-making, with leadership experience spanning both research and business operations. Currently serves in the Florida Air National Guard as an F-35 Crew Chief, bringing additional experience in technical operations, mission readiness, safety, accountability, and performance in highly structured environments
Overview
10
10
years of professional experience
Work History
Director, Research Services
Work Institute
Stuart, Florida
11.2022 - Current
- Direct research services operations supporting 100–150 active client organizations, overseeing a team of approximately 10–15 research staff responsible for quantitative and qualitative data collection.
- Oversee research operations producing approximately 12,000 completed interviews annually, balancing client requirements, research quality, staffing capacity, and production demands.
- Lead staff performance management, coaching, training, productivity measurement, and implementation of standardized operating procedures.
- Improved operational efficiency and workforce utilization while maintaining capacity to meet research demand, contributing to 2026 payroll expenditures running approximately $33,000 below budget to date.
- Design and refine research methodologies, survey instruments, interview frameworks, and data-collection processes supporting organizational and client research objectives.
- Analyze quantitative and qualitative research data to identify workforce trends and translate findings into actionable recommendations for organizational decision-making.
- Developed and implemented a Standard Performance Model (SPM) and supporting KPI framework to evaluate researcher performance across multiple productivity and outcome measures, providing management with a more comprehensive and data-driven method for identifying performance gaps and guiding coaching decisions.
- Establish quality assurance standards and research protocols to strengthen methodological consistency and data integrity.
F-35 Crew Chief
Florida Air National Guard
Jacksonville, USA
04.2024 - Current
- Perform scheduled and unscheduled maintenance, inspections, servicing, and operational checks on F-35 Lightning II aircraft in support of aircraft availability and mission readiness.
- Diagnose and support resolution of aircraft maintenance discrepancies while working within established technical guidance, safety requirements, and maintenance procedures.
- Maintain strict accountability for aircraft condition, maintenance documentation, tools, equipment, and compliance with U.S. Air Force standards.
- Currently serving on active-duty orders supporting federal law enforcement operations, working within a mission-focused environment requiring discretion, accountability, adaptability, and adherence to established federal procedures.
- Maintain an active U.S. Department of Defense Secret security clearance.
General Manager
Capture, Inc
Stuart, USA
10.2016 - 11.2022
- Directed day-to-day business operations and managed a team of approximately 10–15 interviewers, with responsibility for hiring, performance management, coaching, disciplinary action, and staffing decisions.
- Developed new business through independent lead generation, client outreach, competitive bidding, and preparation of responses to Requests for Proposals (RFPs).
- Secured and managed a five-year research services contract with the Metropolitan St. Louis Sewer District valued at approximately $300,000, overseeing the client relationship and delivery of contracted services.
- Created the Voice of the Participant (VOP) research product for vocational rehabilitation organizations and secured its first client, generating approximately $20,000 in revenue for the company.
- Managed major client relationships and research engagements, including Work Institute, overseeing projects from planning and data collection through final deliverables and ongoing client support.
- Developed new research products and service offerings in response to client and market opportunities.
- Participated in budgeting and resource planning and contributed to development of the organization's five-year strategic plan.
Education
Master of Arts - World War II Studies
Arizona State University
Tempe, AZ06-2028
Bachelor of Arts - Political Science
University of Washington
WA06-2008
F-35 Crew Chief Technical School -
United States Air Force
Luke AFB, AZ01-2025
Skills
- Research Operations & Strategy
- Program & Project Management
- Team Leadership & Staff Development
- Survey Research Methodology
- Quantitative & Qualitative Analysis
- Data Analysis & Interpretation
- Performance Measurement & KPI Analysis
- Process Improvement
- Quality Assurance & Compliance
- Questionnaire & Research Design
- Data Visualization & Reporting
- Strategic Decision Support
Accomplishments
The Dale Carnegie Course Highest Award for Achievement
Timeline
F-35 Crew Chief
Florida Air National Guard
04.2024 - Current
Director, Research Services
Work Institute
11.2022 - Current
General Manager
Capture, Inc
10.2016 - 11.2022
Master of Arts - World War II Studies
Arizona State University
Bachelor of Arts - Political Science
University of Washington
F-35 Crew Chief Technical School -
United States Air Force
Publications
Council, Justin R. "As Ever, Dave." Splasher Six, 100th Bomb Group Association, 2025.