Justin Reed
Wilson,NC
Summary
Dedicated professional with many years of experience installing, operating, and maintaining technology infrastructure. Technical expert with background configuring, testing and maintaining hardware, software and communications systems. Detail-oriented when maintaining customer equipment or deploying new solutions. Accomplished at assessing conditions, resolving flags, and conducting hands-on troubleshooting and restoration.
Overview
15
15
years of professional experience
Work History
Operations Technician II
TierPoint
Raleigh, NC
11.2023 - Current
- Monitored operational performance, identified issues, and took corrective action as needed.
- Performed preventive maintenance on all equipment to ensure optimal operation.
- Diagnosed mechanical problems and made necessary repairs to maintain continuous operations.
- Executed safety protocols for all equipment before use.
- Conduct quality control checks throughout the process of maintaining equipment.
- Ensured compliance with industry standards and regulations related to operations.
- Provided training and guidance to new team members on operational procedures.
- Reviewed existing processes regularly and recommended improvements where applicable.
- Analyzed data from multiple sources to identify areas of improvement.
- Managed inventory levels of components used during operations.
Telecommunications Technician
One Call Communications
Wilson, NC
11.2009 - 11.2021
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Troubleshot network issues to identify root causes of problems.
- Created detailed documentation of all installed and configured telecommunications systems.
- Assisted with training users in the use of various telecommunication devices and applications.
- Resolved customer complaints regarding telephone service or technical issues.
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Replaced faulty components in telecommunications systems as needed.
- Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
- Measured, cut, spliced and installed wires and cables.
- Installed, set up and repaired devices and system components.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Laid out cabling plans and ran through buildings to desired locations.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
Education
GED -
Wilson Community College
Wilson, NCSome College (No Degree) - Heavy Equipment
Wilson Community College
Wilson, NCSkills
- Data Collection
- Operational Efficiency
- Electrical Systems
- Operations Monitoring
- Preventive Maintenance
- Performance troubleshooting
- System Repair
- Installation and maintenance
- Educating customers
- Structured cabling
- Signal testing
- Troubleshooting and resolution
References
References available upon request.
Timeline
Operations Technician II
TierPoint
11.2023 - Current
Telecommunications Technician
One Call Communications
11.2009 - 11.2021
GED -
Wilson Community College
Some College (No Degree) - Heavy Equipment
Wilson Community College