JUSTIN ROBERGE
Spokane
Summary
Senior Sales Consultant with a strong history of exceeding sales targets and enhancing customer satisfaction at Foothills Mazda. Proficient in market analysis and equity mining, delivering actionable insights that drive results. Acknowledged for process improvements and team performance enhancements, achieving top MBEP scores and increased customer engagement.
Overview
20
20
years of professional experience
Work History
Senior Sales Consultant / Sales Manager
Foothills Mazda
Spokane
01.2015 - 01.2025
- Top performer every month, consistently leading the store in volume, gross profit, and customer satisfaction.
- Achieved and maintained top-tier MBEP scores, contributing significantly to store performance metrics.
- Partnered with management and ownership to improve processes, sales planning, retention, and customer engagement.
- Conducted advanced market analysis to identify opportunities, improve equity mining, and increase loyalty-driven sales.
- Guided marketing execution including digital, SEM, social media, and in-store merchandising alignment with Mazda standards.
- Trained and coached team members on sales processes, product knowledge, customer experience, and Mazda-branded engagement.
- Managed appraisals, deal structure, and back-end workflow to improve accuracy, speed, and customer satisfaction.
Sales Consultant
CarMax
Spokane
01.2005 - 01.2015
- High-volume sales consultant in a structured, metrics-driven national retail environment.
- Built trust-based customer relationships through transparent communication and consistent follow-up practices.
- Executed trade evaluations, collaborated with finance teams, and ensured regulatory compliance and accuracy.
- Demonstrated strong product knowledge, understanding of pricing, inventory, and competitive positioning.
Education
Equivalent Professional Experience - Bachelor's in Business or Marketing
Skills
- Microsoft Office Suite
- CRM systems
- Equity mining tools
- Written and verbal communication
- Financial statement analysis
- Market research
- Valid driver's license
Skills Technical
- Microsoft Office (Excel, PowerPoint, Outlook)
- CRM Systems
- Equity Mining Tools
- Strong Written & Verbal Communication
- Financial Statement Interpretation
- Market Analysis
- Valid Driver's License - Clean Driving Record
Timeline
Senior Sales Consultant / Sales Manager
Foothills Mazda
01.2015 - 01.2025
Sales Consultant
CarMax
01.2005 - 01.2015