Justin Roberts
Rosedale,NY
Summary
Dynamic Wireless Sales Associate with over 3 years of experience in fast-paced retail and telecommunications environments, specializing in exceptional customer service and sales growth. Expertise in understanding customer needs and recommending tailored wireless solutions has consistently resulted in exceeding sales targets through effective consultative selling techniques. Recognized for building strong customer relationships and maintaining up-to-date knowledge of the latest wireless products and services, leveraging this expertise to enhance revenue generation. Committed to staying ahead of industry trends while providing seamless technology experiences to a diverse clientele, ensuring high levels of customer satisfaction.
Overview
2
2
years of professional experience
Work History
Wireless Sales Expert
MarketSource
07.2025 - Current
- Remained up-to-date on both Apple and Android wireless devices in order to promote latest technology.
- Participated in sales initiatives with promotions and trends to boost revenues.
- Consistently met and exceed sales quota month after month.
- Resolved wireless problems quickly and efficiently by serving as liaison with support team.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Key Holder
Dollar General
07.2023 - 08.2025
- Mentored new sales associates to contribute to store's positive culture.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Resolved problems, improved operations and provided exceptional service.
- Trained team members in successful strategies to meet operational and sales targets.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
No Degree - Digital Communications And Media
Genesee Community College
Batavia, NY06.2027
High School Diploma -
Richmond Hill High School
Richmond Hill, NY06.2022
Skills
- Meeting deadlines
- Speech Clarity
- Loss Prevention
- Sales trends
- Retail Store Operations
- Organization
- Cash Register Operation
- Retail Merchandising
- Mobile device management
- Problem-solving
- Excellent communication
- Brand promotion
- Creative thinking
- Staff support
- Self motivation
Accomplishments
- Awarded “Employee of the Month” in =2024
- Increased productivity 40% by implementing several process improvements.
- Resolved product issue through consumer testing.
Additional Information
Very Hard working at such a young age and was able to raise the numbers of people within the store while working at the job for less than a year
Very Independent
Have very strong motivations for what keeps him going
Can build strong connections with just about anyone
Problem Solver
Timeline
Wireless Sales Expert
MarketSource
07.2025 - Current
Key Holder
Dollar General
07.2023 - 08.2025
High School Diploma -
Richmond Hill High School
No Degree - Digital Communications And Media
Genesee Community College
Accomplishments
- Brought in [number] new customers.
- Resolved product issue through consumer testing.
Skills
- Stocking and Receiving
- Attention to Detail
- Register Opening and Closing
- Ability to Lift 40 pounds