Tiffany Verrilli
Gainesville,FL
Summary
Reliable and upbeat customer care expert, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Wireless Sales Expert
MarketSource
Gainesville, FL
02.2022 - Current
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
- Resolved wireless problems quickly and efficiently by serving as liaison with support team.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Executed company guiding principles in interactions to exceeding standards and expectations for sales and customer service.
Customer Service Representative
All Florida Safety Institute
Gainesville, FL
04.2020 - 10.2020
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided direction, support and ongoing feedback to staff.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate
Chomp It Law
Gainesville, FL
05.2019 - 02.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Informed customers about special promotions and provided detailed information for various products.
- Boosted sales revenue by skillfully promoting diverse service options.
Education
Associate of Science - Emergency Medical Services
City College
Gainesville, FLHigh School Diploma -
Gainesville High School
Gainesville, FL06.2007
Skills
- Merchandising and Display
- Meeting Sales Goals
- Merchandise Receiving and Handling
- Exceeding Customer Expectations
- Time Management
- Creative Thinking
- Money handling abilities
Certification
- Licensed Public Notary - 2 years
- Certified in CPR, as well as AED usage and first aid as well as bloodborne pathogens - 10 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Wireless Sales Expert
MarketSource
02.2022 - Current
Customer Service Representative
All Florida Safety Institute
04.2020 - 10.2020
Customer Service Associate
Chomp It Law
05.2019 - 02.2020
Associate of Science - Emergency Medical Services
City College
High School Diploma -
Gainesville High School
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