Justin Robert Sterna
Aspen,CO
Summary
With over 20 years of experience in the entertainment industry, I offer a diverse management background that enhances team performance, productivity, and results. My strong focus on guest service allows for effective verbal and written communication. Whether working independently or collaboratively, I am known for being productive, efficient, and results-driven. I am dependable, reliable, and self-motivated, always striving to achieve the highest level of success. I possess expertise in promoting and marketing motion pictures, with a keen financial awareness of budgetary goals, constraints, and metrics. Additionally, I excel in event management, community involvement, and donation programs.
Overview
20
20
years of professional experience
Work History
West Coast Operation Director
Bow Tie Cinemas/Scene One Entertainment
01.2023 - Current
- Responsible for overseeing all company operations & locations west of the Mississippi
- Increased bottom line revenue by 50% in NOI to date in 2024
- Reduced payroll/operating costs by 50% to date in 2024
- Implemented policies and procedures to reduce company turnover, theft, product waste and inventory costs while increasing customer base, loyalty and new alternative content programs
- Achieved industry awareness as a company by NATO (National Association of Theater Owners)
- Developed an employee recognition program to recognize top performing associates
- Generated community engagement/awareness through events, promotions, sponsorships, donations and special programs
- Identifying market opportunities, strengths and weaknesses and compensating
- Execution of events, corporate bookings and sales opportunities
General Manager
Marcus Theatres
04.2005 - 01.2023
- Managed ~50 associates each shift by setting goals, delegating duties/responsibilities, motivating staff, enhancing team & individual performance/productivity and reviewing results
- Rewarded with highest company retention rate in 2021 and 2022
- Excellent Internal Audit Scores, exceeding 92.9%
- Achieved an excellent in customer service satisfaction with an 88% in F2022
- Strong community involvement through events, sponsorships and donation campaigns
- Established and up-held relationships with representatives from various Film Studios
Education
Bachelor of Business Administration - Marketing
University of Wisconsin-Milwaukee
05.2013
Skills
- Leadership
- Time Management
- Teamwork
- Oral and Written Communication
- Customer Service
- Problem Solving
- Relationship Building
- Computer Proficient
- Marketing
- Strategic Planning
- Talent Acquisition
- Revenue Growth
Timeline
West Coast Operation Director
Bow Tie Cinemas/Scene One Entertainment
01.2023 - Current
General Manager
Marcus Theatres
04.2005 - 01.2023
Bachelor of Business Administration - Marketing
University of Wisconsin-Milwaukee
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