Justin Rojhani
Lake Mary,FL
Summary
Results-oriented Business Professional specializing in client services and strategic care coordination. Expertise in optimizing workflows and enhancing team communication to boost efficiency and satisfaction. Committed to improving client engagement and recovery outcomes through tailored support solutions. Strong manager with a proven ability to foster productive relationships and drive team development in fast-paced environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Manager
MAT
05.2025 - Current
- Managed MAT Clinic operations, coordinated services, and ensured client care and satisfaction. Coordinated intake screenings, assessed clients to formulate care plans, and conducted community outreach to enhance client service delivery. Maintained office databases and census records, generated monthly reports, and trained and supervised staff while creating workflow procedures.
- Developed and implemented strategic plans to enhance team performance.
- Managed daily workflow across departments to ensure efficiency. and ensured smooth workflow across departments.
- Managed staff schedules and allocated resources effectively for efficiency.
Primary Support Specialist
LPT
06.2023 - 05.2025
- Guided agents promptly, ensuring effective support and team collaboration. Address inbound inquiries professionally, ensuring client satisfaction. Proactively resolved agent issues, streamlining operational processes. Onboard new agents swiftly, boosting team productivity. Conducted audits to pinpoint enhancements, driving operational efficiency. Conducted engaging orientation sessions via Zoom, Managed complex tier 1,2 support tickets troubleshooting both software and hardware issues. Maintained up-to-date agent profiles, ensuring critical information was available, which minimized delays in support and service delivery.
- Provided technical support to clients via phone and email.
- Assisted users in troubleshooting software and hardware issues.
- Documented support interactions in ticketing system for future reference.
Care Coordinator
Aware Recovery Care
05.2023 - 03.2025
- Delivered IHAT program, providing personalized recovery support to clients. Coordinate care with treatment teams, ensuring tailored client services. Managed client caseloads, scheduling appointments to ensure timely access to services. Provided support through diverse communication methods, fostering client engagement. Submit accurate clinical documentation, maintaining EMR system integrity. Delivered Aware Recovery Care's IHAT program, achieving substantial improvements in client engagement and recovery outcomes. Managed a diverse caseload, optimizing appointment schedules to ensure timely access to services and support for clients.
- Coordinated patient care plans with multidisciplinary teams for effective treatment.
- Assisted clients in navigating healthcare systems and accessing necessary resources.
- Developed individual treatment goals in collaboration with patients and families.
SST Resolutions Specialist
Lion Bridge
07.2022 - 05.2023
- Identified and escalated cases involving security issues and identity theft, ensuring timely resolution for affected customers. Handled High volume inbound and outbound calls from various customers Completed all resolution calls as a last effort Resolution with Customers. Responded to customer inquiries and complaints in a timely and professional manner via calls and emails/chat. Provided accurate and complete information to customers Met and exceeded performance goals and expectations Assisted customers with financial preparation processes and filing. Resolved customer inquiries, enhancing satisfaction and providing clear, accurate information. and complaints Provided information about the products and services Troubleshot and resolved product issues and concerns Documented and updated customer records based on interactions
- Managed translation projects ensuring adherence to client specifications and timelines.
- Coordinated communication between clients and linguistic teams for project clarity.
- Reviewed translated materials for quality assurance and consistency across languages.
Customer Success Specialist
Appen
03.2010 - 07.2022
- Answered help desk calls and responded to customer inquiries, ensuring customer needs were met effectively. Assisted customers in resolving technical problems by providing guidance regarding software problems. Resolved more complex technical problems through a defined escalation process. Followed up with customers to confirm resolution of inquiries within contracted time frames. Identified, evaluated, and prioritized customer problems and complaints, ensuring appropriate resolution of inquiries. Resolves problems by following basic scripts and knowledge base.
- Managed customer onboarding processes for various Appen projects.
- Collaborated with cross-functional teams to address client needs effectively.
- Provided training and support to clients on Appen's platforms and tools.
Pre-Deployment Trainer
Mojave Vipers Military Training Program
05.2005 - 03.2010
- Reviewed and edited correspondence prior to release and submission for signature Logged and filed classified documents Executed combat orders and deployed personnel for offensive, defensive, and retrograde operations. Supervised location, construction and concealment of infantry positions and equipment Coordinated the fielding of all new equipment Trained hundreds of peers and subordinates on operations and measles Implemented an inspection program used by many organizations to confirm operating procedure compliance Developed and maintained the unit's daily personnel accountability report for 60+ soldiers Training
- Developed training programs for military personnel in tactical operations.
- Conducted hands-on instruction for weapon handling and safety protocols.
- Facilitated group exercises to enhance teamwork and communication skills.
Education
Associate of Arts (AA) -
Nexford University
Bachelor of Business Administration (BBA) -
Nexford University
Skills
- Case management
- Client care
- Service coordination
- Operational management
- Operational efficiency
- Strategic planning
- Team leadership
- Customer relationship management
- Program development
- Effective communication
- Conflict resolution
- Business development
Certification
CRPS, Certified Recovery Peer Specialist
Timeline
Manager
MAT
05.2025 - Current
Primary Support Specialist
LPT
06.2023 - 05.2025
Care Coordinator
Aware Recovery Care
05.2023 - 03.2025
SST Resolutions Specialist
Lion Bridge
07.2022 - 05.2023
Customer Success Specialist
Appen
03.2010 - 07.2022
Pre-Deployment Trainer
Mojave Vipers Military Training Program
05.2005 - 03.2010
Associate of Arts (AA) -
Nexford University
Bachelor of Business Administration (BBA) -
Nexford University