Justin Rollen
Chicago,United States
Summary
Dynamic and results-driven technical professional with over 10 years of diverse experience across multiple environments and roles. Adept at wearing multiple hats to drive organizational success and exceed client expectations. Highly collaborative, with a passion for engaging clients, colleagues, and leadership to deliver exceptional results. Committed to excellence in every task, whether large or small, ensuring that every detail contributes to the bigger picture of success.
Overview
8
8
years of professional experience
Work History
Project Manager / Account Executive
Sound Specialists
08.2019 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with new and existing clients through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Shepherd and collaborate on all projects from procurement and design to implementation and completion.
Client Services Representative
Encore
01.2019 - 08.2019
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Cross-trained and provided backup support for organizational leadership.
In-Home Technology Expert
AT&T
11.2016 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Communications
University of Missouri - Columbia
Columbia, MOHigh School Diploma -
Germantown High School
Germantown, TNSkills
- Client Relations
- Project Management
- Cross-Functional Collaboration
- Strategic Planning
- IoT and Network System Design
- IoT Troubleshooting
- A/V System Implementation
- Enterprise Network Implementation
- Salesforce Proficiency
- Microsoft Office Suite Proficiency
References
Available Upon Request
Timeline
Project Manager / Account Executive
Sound Specialists
08.2019 - Current
Client Services Representative
Encore
01.2019 - 08.2019
In-Home Technology Expert
AT&T
11.2016 - 12.2018
Communications
University of Missouri - Columbia
High School Diploma -
Germantown High School