Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Rouch

Bel Air,MD

Summary

Engaging Sales Professional committed to providing outstanding customer service and maximizing sales profits. Focused on customer presentation and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Manager/ Public Adjuster

Zenith Inc
Owings Mills, MD
08.2023 - Current
  • Prepared cost estimates for projects of varying sizes.
  • Drafted project construction schedule and updated as job progressed.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Assessed insurance benefits and determined eligibility criteria.
  • Filled out paperwork for insurance claims and verified coverage information with insurance companies.
  • Verified insurance coverage and managed billing processes.
  • Submitted claims electronically to insurance companies.

Manager/Sales/Mechanic

C&C Golf Cart
Bel Air, MD
06.2020 - 12.2023
  • Managed multiple tasks simultaneously while maintaining focus on quality service.
  • Documented work performed on each piece of machinery to back up customer invoices.
  • Educated customers on the proper operation and maintenance of their small engine products.
  • Resolved customer complaints regarding sales and service.
  • Used customer relatioships to increase sales and led projects for increased productivity.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.

84 Lumber

Manger Trainee
Bel Air , MD
02.2019 - 06.2020
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Developed strong customer relationships to encourage repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Lawn Care Technician

Pro Lawn Plus
Owings Mills, MD
03.2015 - 02.2019
  • Maintained or repaired tools or equipment for safety and longevity.
  • Installed sod and seeded areas as needed to repair or establish lawns.
  • Advised customers on plant, flower or shrubbery care.
  • Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
  • Worked in a team setting to coordinate large-scale lawn care projects and ensure client satisfaction.
  • Responded to customer inquiries and provided advice on lawn maintenance and care.
  • Managed time efficiently to complete scheduled appointments and maintain productivity.

Education

GED -

CCBC
Baltimore, MD
06-2013

Skills

  • Workforce training
  • Project tracking
  • Work flow planning
  • Project development
  • Scope management
  • Advanced problem solving
  • Progress reporting
  • Document management
  • Contract negotiation expertise
  • Relationship building and management

Certification

  • Public Adjusters License

Timeline

Project Manager/ Public Adjuster

Zenith Inc
08.2023 - Current

Manager/Sales/Mechanic

C&C Golf Cart
06.2020 - 12.2023

84 Lumber

Manger Trainee
02.2019 - 06.2020

Lawn Care Technician

Pro Lawn Plus
03.2015 - 02.2019

GED -

CCBC

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Justin Rouch