Patricia Obstbaum
Milledgeville,GA
Summary
Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of Worker’s Compensation and Commercial Auto claims.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster / Commercial Accounts Manager
NavSav Milledgeville
Milledgeville, GA
10.2023 - Current
- Coordinated efforts between sales teams, customers, and suppliers.
- Conducted financial analysis of existing accounts to ensure profitability targets were met.
- Negotiated and maintained contracts with clients for commercial accounts.
- Prepared detailed reports on key account activities, objectives, successes, and challenges.
- Established strong relationships with customers by providing excellent customer service.
- Reviewed medical records, interviewed employers and claimants, analyzed wage loss calculations, and reviewed evidence for accuracy.
- Prepared detailed reports on claim findings including all pertinent information such as injury description, cause of accident, employer responsibility, and liability.
- Developed strategies to resolve complex cases within established timeframes.
- Processed benefit payments in accordance with applicable laws and regulations.
- Conducted periodic audits to ensure compliance with statutory requirements.
- Participated in regular meetings with internal teams and external partners regarding ongoing projects related to worker's compenstion claims management.
Digital Marketing Manager
Mari Juliette Real Estate
Pompano Beach, FL
06.2021 - 10.2023
- Analyzed data from Google Analytics, Adwords, and other sources to track performance of campaigns.
- Optimized web pages for higher search engine rankings using SEO techniques.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Designed and created high-quality visuals for print, web, and social media campaigns.
- Created mockups of website designs to show clients the final product before launch.
- Developed detailed project plans with timelines and deadlines for graphic design projects.
Claims Adjuster
Burton Claim Service
Fort Lauderdale, FL, FL
09.2022 - 06.2023
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Maintained accurate documentation of all claim activity within designated system.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
Licensed Realtor
Coldwell Banker
Fort Lauderdale, FL
02.2019 - 09.2022
- Transitioned from unlicensed Real Estate Agent to Licensed Realtor, achieving $2M in property sales within first 12 months of licensure
- Coordinated with inspectors, lenders, and escrow companies to ensure timely document submission and issue resolution for 25 closings
- Advocated for customers, researching market data to create competitive price offers and securing the best possible deals
- Delivered exceptional customer service in more than 20 transactions, serving both sellers and buyers
- Obtained favorable terms and achieved a 90% closure rate on real estate transactions by negotiating contracts as a client representative
- Maintained detailed records of client interactions and transactions.
Project Manager
Night Owl Sp, LLC
Boca Raton, FL
01.2017 - 01.2019
- Developed project plans, identified resources and established timelines for completion.
- Managed multiple projects with competing deadlines in a fast-paced environment.
- Lead weekly status meetings with stakeholders to review progress and address issues.
- Monitored budgeting and tracked project costs to ensure financial success of projects.
- Reviewed deliverables prepared by team before passing to client.
- Conducted risk assessments to identify potential risks and develop mitigation strategies.
- Created detailed reports outlining progress and performance metrics of each project.
- Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
- Negotiated contracts with vendors and suppliers to secure the best prices for materials and services needed on projects.
Project Manager
Patriot Construction Corp, LLC
Pompano Beach, FL
06.2015 - 02.2017
- Organized subcontractors to ensure timely completion of projects.
- Maintained detailed records of all costs associated with each project.
- Ensured compliance with local building codes and safety regulations.
- Analyzed cost estimates to determine if they are within budget constraints.
- Prepared reports detailing progress updates for senior management.
- Created a timeline for completing tasks related to the project.
- Managed multiple teams working on different aspects of a single project.
- Provided training sessions for new staff members regarding protocols and procedures.
- Prepared and submitted daily work-site reports, weekly invoices, payroll and overtime requirements.
Education
Associate of Science - Project Management
Broward College
Fort Lauderdale, FL05-2016
Skills
- Caseload Management
- Claims Investigation
- Database Management
- Quality Control
- Interviewing techniques
- Data Analysis
- Project Management
- Workforce training
- Systems implementation
- Root Cause Analysis
- Project development
- Cost Control
- Procedure Development
- Contract Management
- Vendor Relations
- Account Servicing
Accomplishments
- Wrote the book "Autonomous Agent" for Mari Juliette by transcribing instructional video content and successfully creating a 10-chapter book for purchase.
Certification
- Property & Casualty License (GA)
- Adjuster License (FL & GA)
- Real Estate License (FL)
Timeline
Claims Adjuster / Commercial Accounts Manager
NavSav Milledgeville
10.2023 - Current
Claims Adjuster
Burton Claim Service
09.2022 - 06.2023
Digital Marketing Manager
Mari Juliette Real Estate
06.2021 - 10.2023
Licensed Realtor
Coldwell Banker
02.2019 - 09.2022
Project Manager
Night Owl Sp, LLC
01.2017 - 01.2019
Project Manager
Patriot Construction Corp, LLC
06.2015 - 02.2017
Associate of Science - Project Management
Broward College