Mathew Gaulrapp
Oklahoma City,OK
Summary
Adept at liability analysis and fostering team collaboration, Significantly improved claim resolution times and led training initiatives at CSAA Insurance Group. Background includes mastering policy interpretation and conflict resolution, ensuring compliance and enhancing team efficiency. Achieved notable success in claims management and leadership, demonstrating critical thinking and organizational skills.
Overview
26
26
years of professional experience
Work History
Commercial Claims Adjuster
CSAA Insurance Group
05.2023 - Current
- Ensured compliance with state regulations and internal guidelines while managing claim files from inception through closure.
- Improved claim resolution times by efficiently investigating and evaluating commercial insurance claims.
- Analyzed complex coverage issues to determine appropriate course of action for each individual case.
- Acted as team lead providing assistance and leadership for team when supervisor was out of office or engaged in other duties.
- Assisted in training of new employees through side by side training.
- Assisted in creation and implementation of upskill training for backlog management and claim handling efficiency.
Specialty Claims Relief Adjuster
CSAA Insurance Group
02.2023 - 05.2023
- Assisted with backlog management for Specialty Claims adjusters.
- Assisted team supervisor by handling escalation calls.
- Took over team management when supervisor was not at work or engaged in other duties.
- Reviewed and cleared coverage questions for team.
- Managed reporting data for claims metrics and consolidated into daily reports.
- Took over handling of complex claims.
Auto Claims Advisor
CSAA Insurance Group
01.2022 - 02.2023
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Contributed to overall department success by consistently meeting or exceeding established performance metrics and goals.
- Acted as team lead during supervisor planned absence from work.
- Returned and handled supervisor escalation calls.
Auto Claims Adjuster
TTEC
12.2019 - 01.2022
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Filed new FNOLs.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and services arranged.
- Documented all findings in concise reports.
Field Artillery Crewmember
US Army/US Army National Guard
08.1998 - 02.2019
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Supported leadership decisions through effective participation in briefings, debriefings, and after-action reviews following engagements or exercises.
- Led a team of soldiers in executing precise field artillery missions, resulting in successful completion of objectives.
- Evaluated soldier performance during training exercises, providing constructive feedback to improve individual skills and overall unit proficiency.
- Maintained accurate records of personnel assignments, training progress, and equipment statuses, ensuring timely updates as needed for accountability purposes.
Education
No Degree - History
Rose State College
Oklahoma City, OKSkills
- Liability analysis
- Coverage verification
- Claims investigation
- Policy interpretation
- Problem-solving
- Multitasking and organization
- Critical thinking
- Highly motivated
- Team collaboration
- Verbal and written communication
- Caseload management
- Conflict resolution
Timeline
Commercial Claims Adjuster
CSAA Insurance Group
05.2023 - Current
Specialty Claims Relief Adjuster
CSAA Insurance Group
02.2023 - 05.2023
Auto Claims Advisor
CSAA Insurance Group
01.2022 - 02.2023
Auto Claims Adjuster
TTEC
12.2019 - 01.2022
Field Artillery Crewmember
US Army/US Army National Guard
08.1998 - 02.2019
No Degree - History
Rose State College
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