Luis Lopez
El Paso,Texas
Summary
Accomplished Commercial Claims Adjuster with a proven track record at Progressive, adept in liability analysis and fostering professional relationships. Expert in policy interpretation and claims investigation, ensuring compliance and efficient settlements. Demonstrates a highly motivated approach, achieving significant client satisfaction and operational efficiency. Skilled in database management and accounting systems, reflecting a blend of technical proficiency and interpersonal effectiveness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Claims Adjuster
Progressive
08.2019 - Current
- Reduced company exposure to legal disputes by thoroughly documenting all aspects of the claims process.
- Developed strong professional relationships with external partners such as attorneys, service providers, and vendors to foster a collaborative approach to claims resolution.
- Ensured compliance with state regulations and internal guidelines while managing claim files from inception through closure.
- Managed a diverse caseload of complex commercial claims, resulting in timely settlements and satisfied clients.
Mortgage Loan Officer
First Light Federal Credit Union
01.2018 - 07.2019
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Accounts Payable Clerk
Telerx
01.2016 - 12.2017
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Accounting Assistant
El Paso Community College
10.2013 - 12.2015
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Education
Bachelor of Arts - Accounting
The University of Texas At El Paso
El Paso, TX12.2017
Skills
- Liability Analysis
- Coverage Verification
- Claims Investigation
- Technical knowledge
- Policy Interpretation
- Property Damage Assessment
- Claim Settlement
- Highly motivated
- Report Writing
- Data Analysis
- Database Management
- Accounting systems and software
Certification
Computer repair and diagnostic.
CompTIA Network +
Network troubleshooting and security expert.
Timeline
Commercial Claims Adjuster
Progressive
08.2019 - Current
Mortgage Loan Officer
First Light Federal Credit Union
01.2018 - 07.2019
Accounts Payable Clerk
Telerx
01.2016 - 12.2017
Accounting Assistant
El Paso Community College
10.2013 - 12.2015
Bachelor of Arts - Accounting
The University of Texas At El Paso