Justin Russo
Port Orange,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Service Advisor
Mullinax Ford Of Central Florida
07.2019 - 02.2023
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
Outside Sales Representative
Road Runner Shop Supplies
01.2019 - 10.2019
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Store Manager
NAPA Auto Parts - Genuine Parts
06.2016 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Marine Mechanics -
Wyotech - Daytona Beach
Daytona Beach, FL2008
High School Diploma -
Spruce Creek High School
Port Orange, FL05.2007
Skills
- Customer Service
- Computer Skills
- Vehicle assessment
- Complaint resolution
- Goal-oriented mindset
- Workflow Management
- Handling Customer Complaints
- Problem Resolution
Timeline
Service Advisor
Mullinax Ford Of Central Florida
07.2019 - 02.2023
Outside Sales Representative
Road Runner Shop Supplies
01.2019 - 10.2019
Store Manager
NAPA Auto Parts - Genuine Parts
06.2016 - 12.2018
Marine Mechanics -
Wyotech - Daytona Beach
High School Diploma -
Spruce Creek High School
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