Justin Santellana
Hutto,TX
Summary
Creative Sales Associate well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.
Overview
5
5
years of professional experience
Work History
Dispatcher Office Assistant
Covin Aviation
03.2023 - 07.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
Sales Associate
GNC Live Well
Pflugerville, TX
09.2019 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Package Handler
United Parcel Service, UPS
Round Rock, TX
06.2019 - 11.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Sales Associate
Home Depot
Round Rock, TX
03.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TX05.2019
Skills
- Retail Loss Prevention
- Time Management
- Upselling Techniques
- Cash Handling
- Self-Checkout Assistance
- Sales Goal Attainment
- Customer Service
- Verbal and Written Communication
- Store Opening and Closing
- Teamwork and Collaboration
- Suggestive Selling
Timeline
Dispatcher Office Assistant
Covin Aviation
03.2023 - 07.2024
Sales Associate
GNC Live Well
09.2019 - 02.2023
Package Handler
United Parcel Service, UPS
06.2019 - 11.2021
Sales Associate
Home Depot
03.2019 - 09.2019
High School Diploma -
Cedar Ridge High School