Justin Santos
Summary
Dynamic Repair Technician with a proven track record at Adams Rite Aerospace, enhancing repair success rates through advanced troubleshooting and mechanical skills. Known for exceptional teamwork and reliability, I consistently improve service quality while adhering to safety requirements. Committed to delivering results in fast-paced environments, ensuring customer satisfaction and operational excellence. Also experienced retail professional prepared for leadership role, bringing strong focus on team collaboration and achieving results. Skilled in managing transactions, training staff, and maintaining high customer service standards. Known for reliability and adaptability in dynamic environments, ensuring smooth operations and customer satisfaction. Expertise in problem-solving, conflict resolution, and inventory management. Finally a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Repair Technician
Adams Rite Aerospace
11.2022 - Current
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Collaborated with team members to complete complex repairs and improve overall service quality.
Sales Associate
Best Buy
11.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Store Manager
Old Towne Vapes
05.2018 - 12.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Package Handler
United Postal Service
06.2017 - 05.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
Automotive Tech 1 & 2/Drive Train - Diesel Mechanic
Harbor Occupational Center
740 North Pacific Avenue 08-2024
High School Diploma -
Lakewood High School
Lakewood, CA06-2016
Skills
- Mechanical skills
- Professional demeanor
- Equipment Repair
- Soldering proficiency
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Reliability
- Excellent communication
- Adaptability and flexibility
- Attention to detail
Certification
- [Diesel Mechanic Certified Auto Tech 1 & 2/Drive Train], [Harbor Occupational Center] - [C/O 2024]
Timeline
Repair Technician
Adams Rite Aerospace
11.2022 - Current
Sales Associate
Best Buy
11.2021 - 11.2022
Store Manager
Old Towne Vapes
05.2018 - 12.2021
Package Handler
United Postal Service
06.2017 - 05.2018
Automotive Tech 1 & 2/Drive Train - Diesel Mechanic
Harbor Occupational Center
High School Diploma -
Lakewood High School
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