Justin Scarbrough
Imperial Beach,CA
Summary
Dynamic Lead Technician with extensive experience at National City Motorcycle, excelling in diagnostic testing and mechanical troubleshooting. Proven ability to enhance customer loyalty through effective communication and prompt service. Skilled in electrical systems and adept at mentoring junior technicians, fostering a collaborative and high-performing team environment.
Overview
19
19
years of professional experience
Work History
Lead Technician, Service Writer
National City Motorcycle
08.2006 - Current
- Performed service intervals/routine maintenance, preventative maintenance, tire replacements.
- Engine, primary drive system, and transmission tear downs, and rebuilds.
- Performance upgrades, handlebar installs.
- Performed troubleshooting and diagnosis on all aspects of motorcycles.
- Diagnose, repair, and upgrad electronics, and electrical systems.
- Established strong relationships with customers, addressing concerns promptly to retain loyalty and encourage repeat business.
- Consulted with customers to assess service requirements and produce accurate orders.
- Mentored junior technicians, fostering skills development.
- Planned, scheduled, and delegated daily work to team of employees.
Education
GED -
Mar Vista HS
Imperial Beach, CASkills
- Testing and repair
- Diagnostic testing
- System maintenance
- Mechanical troubleshooting
- Electrical systems
- Maintenance and repairs
- Works Well Under Pressure
- Tech-Savvy
Timeline
Lead Technician, Service Writer
National City Motorcycle
08.2006 - Current
GED -
Mar Vista HS