Jason Mercer
Hitech Auto
Hackettstown,NJ
2026
years of professional experience
Experienced automotive professional known for strong diagnostic and repair skills. Expertise in mentoring teams and implementing process enhancements, driving improvements in service delivery and customer satisfaction.
Dynamic Lead Technician with expertise in diagnostic testing and safety compliance. Proven ability to mentor junior technicians and implement process improvements that enhance service delivery and customer satisfaction.
The ability to speak to customers to be able to accurately understand what problems they are having with their vehicle and create a repair order. Then accurately create estimates with parts and labor and relay estimates to customers. Inform customers what work that should be done right away and what jobs can be done at a later time.
Work History
Lead Technician, Service Writer
- Oversee daily operations of automotive repairs and maintenance for optimal workflow efficiency.
- Mentor junior technicians on best practices and troubleshooting techniques.
- Implement process improvements to enhance service delivery and customer satisfaction.
- Coordinate with parts suppliers to ensure timely availability of necessary components.
- Create customer estimates and relay to customer
- Diagnose vehicle issues using advanced diagnostic tools and equipment effectively.
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Automotive Technician
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance services, ensuring vehicles met safety and performance standards.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Automotive Technician
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
Auto Technician
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma
Skills
Diagnostic testing
Testing and repair
Safety compliance
System maintenance
Use of Snap on scanner and scope
Autell scanner
Tekmetrix
All data
Shopkey
Identifix
Electrical systems
System testing
Maintenance and repairs
Timeline
Lead Technician, Service Writer
Hitech Auto
2015 - 11.2025Read More
Automotive Technician
Firestone Tires
2013 - 2014Read More
Automotive Technician
Sears Auto Center
2013 - 2013Read More
Auto Technician
Vreeland Tire
2006 - 2011Read More
Bernardsville High School
High School Diploma
Read More