JUSTIN SCHULTZ
Saint Marys,GA
Summary
Results-oriented operation manager with a proven track record of enforcing quality assurance protocols and delivering exceptional customer experiences. Skilled in motivating and training employees to maximize performance and implementing policies to improve customer service and satisfaction. Collaborative and adept at managing budgets and working effectively with local authorities.
Overview
11
11
years of professional experience
Work History
Operations Manager
Durham School Bus Services
Jacksonville, FL
05.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Assistant General Manager
Transdev
06.2023 - Current
- I enforce quality assurance protocols to deliver ideal customer experiences
- I also motivate, train, and discipline employees to maximize performance
- This requires me to assist in recruiting, hiring, training, tracking employee attendance and punctuality, address repeat problems quickly to prevent long-term habits, and manage employee reviews
- In order to elevate customer approval, I assist in resolving problems promptly, developing and implementing policies and procedures to improve customer service and satisfaction
- I also work directly with the General Manager to meet budgetary needs
- Collaborate well with local authorities when needed.
Location Manager
FIRST STUDENT
06.2015 - 06.2023
- Oversee daily location operations
- Processes employee payroll, route buses, work with school district on conflict resolutions for students on busses, manage location budget by staying within my P&L and KPI, and keeps open communication within company, local community, and union partners
- Collaborate well with local authorities when needed.
School Bus Driver
FIRST STUDENT
04.2014 - 06.2015
- Drive children to and from school
- Pre-trip and post trip the bus as well and clean the bus at end of day and or use, Field Trips, Driver trainer and personnel filing, dispatch assistance and phones, and any other tasks needed.
Skills
- Employee Scheduling
- Employee Relations
- Staff Development
- Food safety and sanitation
- Customer Relationship Management (CRM)
- Staff Management
- Business operations knowledge
- Operations Management
- Training and development background
- Budget Control
- Human Resources
- Time Management
- Team building
- Problem-Solving
- Scheduling
- Attention to Detail
- Staff Scheduling
- Staff hiring
- Professionalism
- Payroll Administration and Timekeeping
- Time management abilities
Timeline
Operations Manager
Durham School Bus Services
05.2025 - Current
Assistant General Manager
Transdev
06.2023 - Current
Location Manager
FIRST STUDENT
06.2015 - 06.2023
School Bus Driver
FIRST STUDENT
04.2014 - 06.2015