Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Work Availability
Work Preference
Software
Quote
Timeline
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Justin Serrano

Orlando,FL

Summary

Experienced in customer service and operations management, adept at enhancing customer satisfaction through team leadership and inventory control. Skilled at multitasking in high-pressure environments to optimize operations and ensure financial accuracy. Possess a solid background in guest service, financial transactions, leadership, and achieving tangible results. Committed to success through a results-driven approach, with knowledge of Computer Operating systems and software's. I've delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Deli/Bakery Coordinator

TooJay's Restaurant And Deli
11.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Shift Manager

RaceTrac
02.2024 - 10.2024
  • Ensure store cleanliness and stock levels to boost customer satisfaction and operational efficiency.
  • Manage financial transactions accurately, including lottery and cigarette sales, ensuring compliance.
  • Deliver excellent guest service, promptly resolving customer issues to improve customer loyalty.
  • Lead team management, fostering a collaborative and efficient work environment.
  • Optimized store operations, enhancing customer satisfaction through efficient inventory management and streamlined financial transactions.

Shift Leader

Sodasquatch LLC
02.2023 - 12.2023
  • Supervised shifts to ensure operational efficiency and staff accountability, enhancing team performance.
  • Trained new hires on protocols, fostering team cohesion and improved performance.
  • Implemented upselling strategies, driving measurable sales growth and increasing revenue.
  • Handled cash transactions accurately, ensuring financial precision and accountability.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Cashier

TooJay's Restaurant And Deli
06.2022 - 02.2023
  • Processed cash, check, and credit card transactions efficiently, ensuring accurate sales records.
  • Arranged and replenished merchandise displays, enhancing store appearance and customer experience.
  • Oversaw daily baking processes, ensuring consistent product quality. Managed inventory, replenished displays, and maintained store aesthetics to enhance customer experience.
  • Streamlined catering operations for large-scale events, enhancing efficiency and customer satisfaction while managing complex orders for over 100 people.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Customer Service Representative

Universal Studios
12.2020 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Science - Computer Science

Valencia College
Orlando, FL
12.2026

HIGH SCHOOL DIPLOMA -

Dr.Phillips Highschool
03.2021

Skills

  • Hospitality support
  • Effective team engagement
  • Deadline management
  • Financial Transactions
  • Employee onboarding and training
  • Fast-paced Environment
  • Foundational knowledge in computer science
  • Operational efficiency improvement
  • Data entry
  • Experienced in software utilization
  • Proficient in delegating tasks
  • Food preparation coordination

Certification

  • Certification of Computer Operations Systems


  • Food handlers Permit, Toojay's deli restaurant - 2024-2027

Languages

English - Native
Spanish - Proficient

Interests

Strategy Games

Video game desgin

Animal

Muay thai

Jiu-jistu

Hiking

Personal coding projects

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternship

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hours

Software

Operating Systems: Windows, macOS, Linux (Basic Ops)

Microsoft Word (Certified)

Video Streaming Tools: OBS Studio, Twitch

Photo and Video Editing

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Deli/Bakery Coordinator

TooJay's Restaurant And Deli
11.2024 - Current

Shift Manager

RaceTrac
02.2024 - 10.2024

Shift Leader

Sodasquatch LLC
02.2023 - 12.2023

Cashier

TooJay's Restaurant And Deli
06.2022 - 02.2023

Customer Service Representative

Universal Studios
12.2020 - 06.2022

Associate of Science - Computer Science

Valencia College

HIGH SCHOOL DIPLOMA -

Dr.Phillips Highschool

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