Justin Shaw
Jonesboro,AR
Summary
Business-driven General Manager with more than 7 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in using Crunchtime and Micros.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Roving General Manager
1788 Chicken LLC (Zaxby)
Blytheville, AR
08.2015 - 01.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
General Laborer
Paramount Construction LLC
Berkeley, MO
06.2001 - 07.2011
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Operated forklift to load and unload materials and equipment on trucks.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
Education
High School Diploma -
Arkansas High School
Texarkana, AR02.2020
Skills
- Training Management
- Recruitment and Hiring
- Team Leadership
- Sales Promotion
- Customer Service Management
- Staff Scheduling
- Employee Motivation
- Problem Anticipation and Resolution
Accomplishments
- Supervised team of 50 staff members.
- Number #1 Speed of service in the company out of 37 locations owned by 1788 chicken LLC. (Zaxbys)
- Ranked #10 in speed of service out of 941 Zaxby's locations.
- Marketing - Implemented marketing strategies which resulted in sales going from $38K Wk to $50K Wk
Certification
- Serve Safe Proctor
- Safe Safe Manager Certificate
- Zaxby's MCT Certifcation
Timeline
Roving General Manager
1788 Chicken LLC (Zaxby)
08.2015 - 01.2022
General Laborer
Paramount Construction LLC
06.2001 - 07.2011
High School Diploma -
Arkansas High School