Justin Siberon
Miami,FL
Summary
Proven leader and skilled automotive technician with a track record of enhancing customer satisfaction, meeting production numbers, and boosting sales at CarMax. Expert in employee management and customer service, adept at maintaining high safety and cleanliness standards. Demonstrates exceptional communication and leadership skills, driving performance and operational efficiency. Achieved significant improvements in inventory control and customer service metrics.
Overview
7
7
years of professional experience
Work History
Shop Manager
CarMax
Houston, TX
06.2021 - 05.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Responsible for managing 12 automotive technicians in order to maintain an efficient work force.
Automotive Technician
CarMax
Fort Myers, FL
01.2019 - 06.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups, brake & tire repair, and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Service Advisor
Walmart
Fort Myers, FL
08.2017 - 01.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Criminal Justice - Automotive
East Lee County High School
Lehigh Acres, FL05.2017
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Ability to work in a fast paced environment
- Leadership & Delegation skills
- Communication skills
- Goal setting & Performance Driven
Timeline
Shop Manager
CarMax
06.2021 - 05.2024
Automotive Technician
CarMax
01.2019 - 06.2021
Service Advisor
Walmart
08.2017 - 01.2019
Criminal Justice - Automotive
East Lee County High School