Justin Silva Jr

Associate Store Team Leader | Whole Foods Market | 03/2025 – Present

• Systems & Facilities Management: Directed operations for a $90M facility, overseeing the maintenance and uptime of critical POS systems, inventory hardware, and networking infrastructure. Acted as the primary on-site point of contact for Global Help Desk operations; utilized internal ticketing systems to diagnose and resolve complex hardware connectivity, peripheral failures, and network printing issues.
• Operational Security: Managed complex inventories and financial audits, ensuring data integrity and shrink reduction through meticulous record-keeping.
• Project Deployment: Coordinated the rollout of new store-wide technology or handheld scanning devices for inventory.

Customer Service Team Leader | Whole Foods Market | 04/2022 – 02/2025

• E-commerce Launch: Successfully launched the in-store e-commerce shopping and curbside pickup program, serving as the primary point of contact for software troubleshooting and hardware integration during the rollout.

• Pioneered the opening of a new store, including the successful hiring and

comprehensive training of a 70-member team.

• Drove a significant increase in weekly sales from $325,000 to $600,000 through

exceptional customer service standards and targeted community outreach initiatives.

• Successfully launched the in-store e-commerce shopping and curbside pickup

program for the location.

• Mentored and developed multiple team members, directly promoting them into

leadership and store leadership roles.

Windows Server & Active Directory Implementation

• Configured and managed a Windows Server 2022 environment via VMware/VirtualBox.
• Deployed Active Directory Domain Services (AD DS); created and managed Organizational Units (OUs), User Accounts, and Groups.
• Implemented Group Policy Objects (GPOs) to enforce security settings and automate software deployment.
• Configured DNS and DHCP roles to manage internal IP addressing and name resolution.
• Practiced "Least Privilege" security models by managing NTFS permissions and folder sharing.