Justin Simpson
Buffalo
Summary
Dynamic leader with proven expertise in operations management at Applebees, driving sales growth and profitability through strategic initiatives. Skilled in training and coaching, fostering a collaborative work environment. Enhanced inventory systems, reducing waste by 15%. Adept at problem resolution and team building, ensuring exceptional customer service and satisfaction.
Overview
18
18
years of professional experience
Work History
General Manager
Applebees
Buffalo, Ny
10.2017 - Current
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Managed staff scheduling and labor costs to optimize restaurant efficiency.
- Developed training programs for new employees to enhance service quality.
- Implemented inventory management systems to reduce waste and improve stock levels.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Led team meetings to promote communication and address operational challenges.
- Fostered a positive work environment, encouraging teamwork and employee engagement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Ruby Tuesday
Buffalo, NY
12.2007 - 10.2017
- Supervised daily restaurant operations, ensuring high standards of service and quality.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Developed staff schedules, aligning labor needs with peak business hours.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
Sterile Processing
Niagara County Community College
Sanborn, NY10.2023
Associate of Science - Criminal Justice
Bryant & Stratton College
NY05.2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
Timeline
General Manager
Applebees
10.2017 - Current
Assistant Manager
Ruby Tuesday
12.2007 - 10.2017
Sterile Processing
Niagara County Community College
Associate of Science - Criminal Justice
Bryant & Stratton College