Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Justin S. McClung

Greensboro,NC

Summary

I am a highly motivated sales expert with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and meeting the needs of company expectation. Consistently recognized for performance and excellence in customer service.

Overview

7
7
years of professional experience

Work History

Sales Associate

Verizon
08.2024 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services while also trying to upsell our products and deals.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Made 20 calls per day to try to bring in new business and to follow up with referrals

Sales Consultant

Reece Builders
11.2023 - 07.2024
  • Developed and executed sales strategies to promote company products and services.
  • Leveraged CRM software to manage customer relationships and track sales activities.
  • Provided detailed product demonstrations and consultations to potential clients.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Design Consultant

West Shore Homes
09.2022 - 11.2023
  • Presented customers with detailed information about the company and the renovation process.
  • Executed precise in-home measurements for customer projects.
  • Provided customers with expert insight to help them design their ideal bathroom space.

Assistant Manager

Lumber Liquidators
08.2020 - 09.2022
  • Served as the main point of contact for sales and secured several $10,000+ orders with customers.
  • Showcased knowledge on flooring product and product installation.
  • Managed warehouse by organizing backstock, unloading customer orders, and maintaining accurate inventory of products.

Retail Sales Associate

First Quality Interiors
09.2018 - 07.2020
  • Delivered exceptional 'shop at home' customer service to clients for their flooring consultations.
  • Used needs analysis to best serve the customer and meet their project needs.
  • Utilized Measure Mobile and Zoho One to take room measurements, create customer quotes, and manage appointments.

Education

Bachelors - Business Information Technology

North Carolina Agricultural and Technical State University
Greensboro, NC
03.2022

High School Diploma - undefined

Statesville High School
Statesville, NC
06.2016

Skills

  • Upselling
  • Promotional support
  • Retail loss prevention
  • Inventory tracking
  • Retail store operations
  • Contact follow-up
  • Sales training
  • Guest relations
  • Price quote preparation
  • Store opening and closing

Awards

  • Exceeded NSLI (Net Sales per Lead Issued) average during time at West Shore Homes.
  • Earned $150,000 in individual net sales with West Shore Homes.
  • Earned $100,000 in sales with Lumber Liquidators within 60 days of becoming Assistant Manager.
  • Went to Presidents Circle when employed by Lumber Liquidators

Timeline

Sales Associate

Verizon
08.2024 - Current

Sales Consultant

Reece Builders
11.2023 - 07.2024

Design Consultant

West Shore Homes
09.2022 - 11.2023

Assistant Manager

Lumber Liquidators
08.2020 - 09.2022

Retail Sales Associate

First Quality Interiors
09.2018 - 07.2020

High School Diploma - undefined

Statesville High School

Bachelors - Business Information Technology

North Carolina Agricultural and Technical State University

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Justin S. McClung