JUSTIN SPECHT
Weatherford
Summary
Operations professional with a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, understanding the why, and achieving measurable results. Quick to adapt to changing needs and leading cross-functional teams in a fast-paced environment. Skilled in project management, process improvement, and leadership level up. Dependable and results-driven, known for enhancing operational performance.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
Health Plan One
01.2024 - Current
- Lead cross functional call center operations across sales, QA, training, and workforce management.
- Direct multi department performance across 400+ agents, 250+ CSRs and people leaders by leveraging advanced performance analytics, setting strategic performance plans and enforcing accountability.
- Partner with senior leadership on strategic initiatives driving growth and efficiency.
- Partner with senior leadership on strategic good to great initiatives.
- Optimized conversion performance by integrating data-driven goal setting, advanced performance analytics, and structured evaluation of leadership coaching effectiveness, leading the department to its most successful season to date.
- Improve and manage metrics including conversion, adherence, AHT, and QA with targeted performance plans.
- Develop leadership through coaching evaluations and enforcing the rules and responsibilities of a supervisor.
Medicare Sales Supervisor
Health Plan One
01.2023 - 01.2024
- Analyzed sales data to identify trends, making strategic recommendations for process improvements.
- Managed outbound strategy to maximize conversion.
- Effectively coached team members to reach weekly and monthly sales goals.
- 2023 AEP Pinnacle Supervisor award.
Medicare Sales Manager
Health IQ
2021 - 01.2023
- Developed 50+ agents and improved performance through daily performance analysis and effective coaching.
- Delivered 2,500+ AEP sales.
- Increased compliance scores by 30% team wide.
- Top 3 supervisor award of 2022 season
Education
Associate of Arts - Business
San Diego Mesa College
Skills
- Call Center & Operations Leadership
- Revenue & Conversion Optimization
- KPI Strategy and Evaluation
- Leadership Development
- CMS Compliance
- Process Improvement and Implementation
- Strategic Goal Setting
- Project Management
Timeline
Operations Manager
Health Plan One
01.2024 - Current
Medicare Sales Supervisor
Health Plan One
01.2023 - 01.2024
Medicare Sales Manager
Health IQ
2021 - 01.2023
Associate of Arts - Business
San Diego Mesa College