Justin Spiller
Yellow Springs,OH
Summary
Dynamic and highly reliable bartender with extensive experience at Trail Town Brewing, excelling in customer service and training new staff. Proven ability to enhance guest satisfaction through expert beverage recommendations and efficient service. Strong multitasking skills and a commitment to cleanliness ensure a welcoming environment for all patrons. Throughout High School, excelled in all computer courses, including tutoring several students in these courses and graduated with the Technology Department Award. In my free time, I build my own computers and the friends and family call me when they need technology help. Also have knowledge in website design and have built the Trail Town Brewing website.
Overview
8
8
years of professional experience
Work History
Bartender
Trail Town Brewing
08.2021 - Current
- Crafted and served a variety of beers, cocktails, and non-alcoholic beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Developed expertise in beer styles and flavor profiles, providing informed recommendations to guests.
- Trained new bartenders and servers on drink preparation techniques and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server, Bartender, Shift Manager
Nick's Restaurant
06.2019 - 08.2021
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Monitored tables to anticipate needs, enhancing overall dining satisfaction.
- Oversaw daily shift operations, ensuring adherence to health and safety regulations.
- Implemented efficient workflow strategies that improved table turnover rates.
- Resolved customer complaints swiftly, fostering positive relationships and repeat patronage.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Uno Pizzeria & Grill
01.2018 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Trained new servers on menu items, service standards, and restaurant protocols.
Education
No Degree - Computer Science
Sinclair Community College
Dayton, OHHigh School Diploma -
Franklin High School
Franklin, OH06-2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- New hire training
- Team training and development
- Inventory
- Sales expertise
Timeline
Bartender
Trail Town Brewing
08.2021 - Current
Server, Bartender, Shift Manager
Nick's Restaurant
06.2019 - 08.2021
Server
Uno Pizzeria & Grill
01.2018 - 03.2020
No Degree - Computer Science
Sinclair Community College
High School Diploma -
Franklin High School
Technology Department Award
Award received from Franklin High School, for excelling in all computer classes (highest grade in the class.)
Tutored students throughout High School Career.
Even taught the teacher stuff that wasn't on the curriculum.