Justin Sundara
Information Technology Professional
Lawrenceville,GA
Summary
Results-driven Sales Professional excelling in high-pressure environments, consistently exceeding targets. Expertise in customer relationship management, negotiation, and strategic planning fosters successful outcomes. Strong communication and problem-solving skills support effective challenge resolution, enhancing customer satisfaction and building positive client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technology Lifecycle Services | Multi-Vendor Support
IBM
Atlanta, United States
06.2025 - Current
- Managed contract negotiations and renewals with high-profile clients effectively.
- Negotiated contracts between customers and vendors, securing terms that aligned with client needs and expectations.
- Collaborated with cross-functional teams to improve client satisfaction and optimize service delivery.
- Cultivated strong relationships with stakeholders to support ongoing engagement and communication.
- Utilized CRM systems to track account activities and manage pipelines efficiently.
Deployment Manager | Power & Storage Digital Platforms
IBM
Atlanta, United States
04.2024 - 06.2025
- Led cross-functional meetings to address deployment challenges and share best practices.
- Coordinated deployment schedules across teams, ensuring on-time project execution.
- Assisted with user acceptance testing, verifying changes before production deployment.
- Collaborated with stakeholders to define project scope and objectives.
- Developed training materials for new team members, enhancing onboarding experience.
Data Storage Specialist
IBM
Atlanta, United States
04.2022 - 04.2024
- Cultivated customer relationships through effective communication and in-depth product knowledge, enhancing customer satisfaction.
- Informed customers about product features and technical details, effectively showcasing benefits to drive informed purchasing decisions.
- Oversaw inventory levels to maintain product availability, meeting customer demand efficiently.
- Collaborated with team members to create engaging sales presentations and demonstrations.
- Conducted market research to identify emerging trends and customer needs.
- Stayed up to date on company products and services to support sales objectives.
Inside Channel Manager - US Southeast, Mid-Atlantic, West & Western Canada
Barracuda
Alpharetta, United States
03.2020 - 04.2022
- Developed strategic partnerships with key channel partners to enhance collaboration.
- Managed partner onboarding processes to ensure smooth integration and support.
- Coordinated training sessions for partners, enhancing understanding of product features and benefits.
- Analyzed channel performance data to identify areas for improvement.
- Facilitated regular communication with partners, addressing concerns and providing timely updates.
- Implemented targeted marketing campaigns for channel partners, aligning with their specific needs.
- Advocated for channel needs cross-functionally to deliver on partner and customer promises.
Education
Bachelor of Science - Information Technology/Cybersecurity
Gwinnett Technical College
Lawrenceville, GA01-2022
Associate of Science - Information Technology/Cybersecurity
Quinsigamond Community College
Worcester, MA01-2019
Skills
- Technology Lifecycle
- Multi-Vendor Support
- Service Reliability
- Account management
- Customer relationship management
- Client Engagement
Websites
Certification
- Storage for Hybrid Cloud
- Foundational V2
- TestOut Security Pro Certification
- Technical Support Fundamentals
- Mainframe Specialist: Linux
- Operations and Programming - Experienced
- TestOut Ethical Hacker Pro
Accomplishments
IBM Golden Circle - Largest Deal in National Market History ($280M)
Timeline
Technology Lifecycle Services | Multi-Vendor Support
IBM
06.2025 - Current
Deployment Manager | Power & Storage Digital Platforms
IBM
04.2024 - 06.2025
Data Storage Specialist
IBM
04.2022 - 04.2024
Inside Channel Manager - US Southeast, Mid-Atlantic, West & Western Canada
Barracuda
03.2020 - 04.2022
Bachelor of Science - Information Technology/Cybersecurity
Gwinnett Technical College
Associate of Science - Information Technology/Cybersecurity
Quinsigamond Community College