Justin Taylor
Houston
Summary
A dedicated and results-oriented professional with a strong background in operations management, leadership, and customer service. Possessing expertise in team development, inventory control, and performance analytics, I have successfully enhanced productivity and customer engagement in various industries. I recently completed the Team Leader Development (TLD) program at Sam’s Club, further strengthening my leadership capabilities and readiness for higher-level responsibilities. My ability to adapt to diverse work environments, coupled with a proactive approach to problem-solving, makes me an invaluable contributor to organizational success. Proficient in Microsoft Office applications and certified in forklift operation, I am eager to bring my skills and experience to a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Team Lead
Sam’s Club
Houston
04.2023 - Current
- Spearhead daily operations, ensuring efficient workflow and optimal team performance.
- Analyze sales and membership metrics to identify growth opportunities and enhance business strategies.
- Implement and oversee training programs to develop employee skill sets and improve customer service.
- Drive team engagement through motivation, mentorship, and strategic delegation of responsibilities.
- Collaborate with senior management to improve operational efficiency and enhance customer experience.
Produce/Freezer Cooler Associate
Sam’s Club
Houston
07.2021 - 04.2023
- Maintained high standards of quality control, ensuring all perishable products met freshness and safety guidelines.
- Led inventory management efforts, tracking stock levels and minimizing product waste through strategic rotation.
- Provided expert-level customer assistance, addressing inquiries and ensuring member satisfaction.
- Coordinated with the supply chain team to streamline stocking procedures and enhance efficiency.
Manager
McDonald’s
Houston
01.2017 - 07.2021
- Managed operations across three high-volume locations, overseeing staffing, inventory, and customer service.
- Developed and executed strategies to reduce waste, increase efficiency, and improve profitability.
- Trained and mentored employees, fostering a culture of continuous improvement and high performance.
- Monitored financial metrics, including sales, cost control, and labor expenses, to drive business success.
Parks Maintenance Worker
City of Houston
Houston
05.2017 - 08.2017
- Maintained public parks, ensuring cleanliness, landscaping, and aesthetic appeal.
- Managed waste disposal, gardening, and lawn maintenance to create an inviting environment for visitors.
- Contributed to seasonal beautification projects enhancing urban green spaces.
Education
High School Diploma -
Elsik High School
Houston, TX01.2018
Skills
- Microsoft Word
- Microsoft Excel
- Inventory Management Systems
- Team Leadership
- Training & Development
- Employee Motivation
- Inventory Control
- Workflow Optimization
- Performance Metrics Analysis
- Conflict Resolution
- Client Retention
- Customer Satisfaction Strategies
Certification
Forklift Certification
Timeline
Member Team Lead
Sam’s Club
04.2023 - Current
Produce/Freezer Cooler Associate
Sam’s Club
07.2021 - 04.2023
Parks Maintenance Worker
City of Houston
05.2017 - 08.2017
Manager
McDonald’s
01.2017 - 07.2021
High School Diploma -
Elsik High School