Justin Tenelema
Plainfield
Summary
Experienced with customer service, concessions operations, and maintaining cleanliness. Utilizes effective communication and teamwork to ensure positive guest experience. Knowledge of venue management and resolving guest concerns effectively.
Professional and experienced in entertainment service industry with strong focus on customer satisfaction and operational efficiency. Skilled in ticket sales, concessions, and theater maintenance, ensuring smooth and enjoyable experiences for patrons. Reliable team player who adapts to changing needs and consistently delivers high-quality results. Known for excellent communication, problem-solving abilities, and positive attitude.
Personable and customer-focused Movie Theater Employee with solid experience handling tickets, keeping theaters tidy and managing concessions sales. Skilled in operating point-of-sale systems with keen eye for detail. High-performing and dedicated to delivering excellent customer service.
Overview
5
5
years of professional experience
Work History
Movie Theater Employee
Cinemark Watchung and XD
09.2023 - 03.2025
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Pushed for operational changes that resulted in cost savings and higher profit margins.
- Looked for industry trends on social media and through online sources.
- Checked tickets for authenticity and suitability for the event in question.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Had an excellent attendance record and was always on time for work.
- Directed ticket holders to their seats and the location of the facility.
- Helped patrons find seats by directing them and lighting paths.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Provided assistance to guests with special needs and helped with seat accommodations.
Mentor
Sky Zone Trampoline Park
12.2022 - 09.2023
- Offered advice and suggested coping mechanisms for youth dealing with difficult issues.
- Created a program to work with students and encourage them to pursue higher education.
- Oversaw teachers' and professors' academic work to ensure compliance with teaching quality standards.
- Aided young people with daily activities such as homework, sports and fitness, art, and literacy.
- Created activities and integrated technology to diversify instruction.
- Met with parents to resolve educational priorities and issues that were at odds.
Cashier
McDonald's
08.2022 - 12.2022
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Help customers by guiding them and answering their questions.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Helping people live healthier lives by promoting and selling natural/organic foods and wellness products.
- Checked customer prices and processed sales by scanning barcodes.
- Counted the cash in the register drawer at the start and end of each shift.
- Packages are bagged, boxed, or wrapped by me.
- Customers received directions and recommendations from me.
Restaurant Waiter
Istanbul Foodlovers
07.2020 - 06.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
High School -
North Plainfield Middle/High School
North Plainfield, NJ01.2024
Skills
- Effective communication
- Team leadership
- First Aid/CPR
- Supervision
- Customer service
- Organization
- Performance improvement
- Facility maintenance
- Business operations
- Loss prevention training
- Ticket taking
- Greeting and seating guests
- Payment processing
- Patience and empathy
- Ticket sales expertise
- Concession management
- Entertainment events
- Workload management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Full Professional
Timeline
Movie Theater Employee
Cinemark Watchung and XD
09.2023 - 03.2025
Mentor
Sky Zone Trampoline Park
12.2022 - 09.2023
Cashier
McDonald's
08.2022 - 12.2022
Restaurant Waiter
Istanbul Foodlovers
07.2020 - 06.2022
High School -
North Plainfield Middle/High School
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