Justin Thomas Flook
Beaver,PA
Summary
Results-driven automotive finance leader with 15+ years of experience in finance management, F&I operations, and sales leadership. Expert in structuring loans, maximizing dealership profitability, and driving compliance with regulatory standards. Skilled at building strong customer and lender relationships, training high-performing teams, and expanding finance operations across state lines. Recognized for consistently exceeding sales goals, improving customer satisfaction scores, and driving dealership growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Virtual Finance Manager
#1 Cochran
05.2023 - Current
- Manage remote finance operations, processing loans and contracts via Microsoft Teams.
- Analyze credit applications and reports to secure financing approvals with optimal lenders.
- Promote and sell F&I products, driving profitability and customer protection.
- Ensure dealership compliance with banking laws and consumer privacy regulations.
- Expanded Virtual Finance Department into Ohio, supporting dealership market growth.
- Maintain high CSI scores by quickly resolving customer concerns and ensuring satisfaction.
Finance Director & Sales Manager
Brewer Airport Toyota / Kenny Ross Toyota
09.2009 - 05.2023
- Directed finance and insurance operations, increasing revenue through optimized loan structuring and product sales.
- Built and managed strong lender relationships, improving approval rates and financing options for customers.
- Trained and mentored sales and finance teams, leading to improved performance and compliance.
- Streamlined workflows to enhance efficiency, boost CSI, and reduce contract-in-transit delays.
- Consistently exceeded monthly and annual sales targets.
Assistant Store Manager
Sears
01.2009 - 09.2009
- Supervised daily store operations, inventory, and staffing.
- Led the Computer/TV department, ranking among top regional sales performers.
Assistant Store Manager – Computer/TV Lead
Circuit City
07.2004 - 01.2009
- Managed a high-volume electronics department, overseeing sales and staff training.
- Recognized as a top performer in audio and TV sales.
Dishwasher
Harolds Inn
06.2002 - 07.2004
Education
Associates Degree -
Community College of Beaver County
High School Diploma - undefined
Hopewell High School
01-2004
Skills
- Automotive Finance & Insurance (F&I)
- Loan Structuring & Credit Analysis
- Sales Management & Training
- Compliance & Risk Management
- Customer Satisfaction & Retention
- Lender Relationship Development
- Virtual Finance Operations
Certification
- AFIP Certified (Association of Finance & Insurance Professionals), 2025
- Notary Public, Allegheny County, PA
- Auto Sales Licenses, Ohio & Pennsylvania
Timeline
Virtual Finance Manager
#1 Cochran
05.2023 - Current
Finance Director & Sales Manager
Brewer Airport Toyota / Kenny Ross Toyota
09.2009 - 05.2023
Assistant Store Manager
Sears
01.2009 - 09.2009
Assistant Store Manager – Computer/TV Lead
Circuit City
07.2004 - 01.2009
Dishwasher
Harolds Inn
06.2002 - 07.2004
High School Diploma - undefined
Hopewell High School
Associates Degree -
Community College of Beaver County