Kristofer Kitzmiller
Washington
Summary
Results-driven Automotive Finance Manager with over 3 years of experience in dealership finance operations, F&I product sales, and lender relations. Proven ability to optimize profit margins while ensuring compliance with legal and regulatory standards. Adept at managing customer relationships, streamlining finance processes, and mentoring finance team members. Strong closer with a reputation for integrity, transparency, and high customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Finance Manager
Stephen Wade Toyota
02.2022 - 03.2025
- Spearheaded all finance and insurance operations for a high-volume Toyota dealership, averaging 180+ units sold per month.
- Consistently achieved and exceeded per-vehicle retail (PVR) targets, reaching over $2,000 average PVR in final 5 years.
- Maintained strong relationships with national and local lenders to ensure rapid deal approval and maximize customer satisfaction.
- Led F&I product training for sales staff, increasing backend product penetration by 30%.
- Ensured 100% compliance with federal, state, and dealership policies, achieving top marks in internal audits and manufacturer reviews.
- Played a pivotal role in transitioning the F&I process to digital platforms, reducing contract-in-transit time by 40%.
- Received multiple customer satisfaction awards and consistently ranked among top-performing finance managers across the dealer group.
Internet Sales Manager
Stephen Wade Toyota
03.2012 - 03.2023
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
Education
High School Diploma -
Glenwood Springs HS
Glenwood Springs, CO06-1996
Skills
- Automotive Finance & Insurance (F&I)
- Loan & Lease Structuring
- Compliance & Regulatory Knowledge
- Menu Selling & Product Presentation
- Lender & Credit Union Relations
- Profit & Revenue Maximization
- Team Leadership & Training
- DMS & CRM Systems (eg, Dealertrack, RouteOne, VinSolutions, and CUDL)
Websites
Certification
- AFIP Certification (Certified F&I Professional)
- Dealertrack F&I Compliance Training
Timeline
Finance Manager
Stephen Wade Toyota
02.2022 - 03.2025
Internet Sales Manager
Stephen Wade Toyota
03.2012 - 03.2023
High School Diploma -
Glenwood Springs HS
Similar Profiles
Sebastian TelloSebastian Tello
Sales and Leasing Specialist at Stephen Wade ToyotaSales and Leasing Specialist at Stephen Wade Toyota
Gavin PaytonGavin Payton
Lube Technician at Stephen Wade Chevrolet CadillacLube Technician at Stephen Wade Chevrolet Cadillac
Tyler ElliottTyler Elliott
Car Salesman/ Assistant Sales Manager at Stephen WadeCar Salesman/ Assistant Sales Manager at Stephen Wade
Alem El KadiriAlem El Kadiri
Agro-industrial Manager at CometAgro-industrial Manager at Comet
SKYLER MCMURRAYSKYLER MCMURRAY
Executive Assistant at Office of the Assistant Secretary of the Army (Acquisition, Logistics & Technology)Executive Assistant at Office of the Assistant Secretary of the Army (Acquisition, Logistics & Technology)