Justin Thong
Ontario,CA
Summary
Results-driven professional with extensive experience in customer service and employee training. Skilled in inventory management and legal research, contributing to improved operational efficiency and enhanced employee performance.
Overview
11
11
years of professional experience
Work History
Learning Trainer
Amazon
Ontario, California
08.2020 - Current
- Developed training materials to enhance employee understanding of core processes.
- Facilitated workshops to promote best practices in learning and development.
- Assessed training needs to align programs with organizational goals and objectives.
- Mentored junior trainers to build skills and confidence in facilitation techniques.
- Evaluated training program outcomes and worked with management to design and implement improvements.
- Managed multiple projects simultaneously while meeting deadlines.
- Illustrated continuous improvement and organizational effectiveness through training program outcomes.
Cross Utilized Agent
SkyWest Airlines
Stockton, California
07.2019 - 04.2020
- Provided customer service support across multiple departments and functions.
- Assisted with check-in and boarding procedures for passengers efficiently.
- Collaborated with team members to resolve passenger issues promptly.
- Trained new staff on operational procedures and customer service standards.
- Performed administrative duties such as filing, data entry and document preparation.
- Computed and completed aircraft weight and balance documentation using manual or electronic methods.
Production Associate
Tesla
Fremont, California
01.2018 - 07.2019
- Operated production equipment to assemble electric vehicle components.
- Collaborated with team members to optimize workflow and improve efficiency.
- Ensured adherence to safety protocols and quality standards in manufacturing processes.
- Participated in team meetings to discuss production goals and challenges.
- Collaborated with team members to identify and resolve production issues in a timely manner.
Pharmacy Technician
Omnicare, A CVS Health
Lodi , CA
10.2016 - 12.2017
- Dispensed medications accurately following pharmacy protocols and safety guidelines.
- Assisted pharmacists in managing inventory and restocking medications as needed.
- Collaborated with healthcare providers to verify prescription accuracy and resolve discrepancies.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Cashier
Quickly
Stockton, California
03.2014 - 10.2016
- Managed cash register operations during high-volume shifts.
- Processed customer transactions accurately and efficiently at Quickly.
- Provided exceptional customer service and resolved inquiries promptly.
- Handled cash, credit, and debit transactions securely and responsibly.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Legal Studies
Colorado State University Global
06-2027
Associate of Science - Pharmacy Technician
Carrington College
Stockton, CA05-2016
Skills
- Customer service
- Employee training
- Team collaboration
- Inventory management
- Project management
- Communication skills
- Administrative operations
- Microsoft Excel
- Office administration
- Computer proficiency
References
References available upon request.
Timeline
Learning Trainer
Amazon
08.2020 - Current
Cross Utilized Agent
SkyWest Airlines
07.2019 - 04.2020
Production Associate
Tesla
01.2018 - 07.2019
Pharmacy Technician
Omnicare, A CVS Health
10.2016 - 12.2017
Cashier
Quickly
03.2014 - 10.2016
Bachelor of Science - Legal Studies
Colorado State University Global
Associate of Science - Pharmacy Technician
Carrington College