Justin Traylor
Los Angeles
Summary
Community-focused professional with a strong background in customer service, digital content creation, and online community management. Experienced in building and moderating engaged communities through roles as an Editor-in-Chief, Discord moderator, and Twitch moderator. Skilled at fostering positive user experiences, managing high-volume interactions, and creating content that drives engagement and loyalty. Passionate about connecting with gaming and sports communities while supporting brand growth and delivering exceptional support in fast-paced, digital environments.
Overview
11
11
years of professional experience
Work History
Ramp Agent
United Airlines
Los Angeles
03.2025 - Current
- Loaded and unloaded cargo, mail, and baggage from aircraft using appropriate equipment and following safety protocols
- Adhered to strict security procedures when handling sensitive materials or hazardous substances
- Assisted passengers with special needs during boarding process, ensuring their comfort and safety
- Communicated effectively with team members via radio communication devices for efficient coordination of tasks
Liason
JetBlue
Los Angeles
01.2021 - 03.2025
- Lead OJT training for new hires
- Customized training materials based on individual learning styles and needs of trainees
- Provided ongoing support to employees after initial training by answering questions or providing additional resources as needed
- Developed effective communication channels to disseminate important safety information across the organization, including newsletters, bulletin boards, and digital platforms
- Enforced safety rules on the ramp based on the company's requirements
- Signed off on quarterly training and yearly recurrent training
Editor-in-Chief
Warrior life magazine
Torrance
01.2018 - 01.2021
- Directed editorial team in developing engaging content for diverse audiences.
- Managed publication schedules to meet deadlines and ensure timely releases.
- Collaborated with writers to refine articles and enhance narrative quality.
- Managed daily social media postings and interactions with followers.
- Analyzed audience engagement metrics to refine content approach.
Supervisor
CVS Health
Los Angeles
01.2017 - 01.2019
- Trained and mentored team members on best practices and procedures.
- Supervised daily operations and ensured compliance with company policies.
- Directed and supervised team of 15 employees in daily operations.
- Scheduled staff shifts to optimize coverage during peak hours.
- Resolved customer inquiries and escalated issues to management as needed.
Photographer
Tg sports
Los Angeles
01.2016 - 01.2018
- Plan, prepare, and execute photo shoots according to project requirements.
- Operate and maintain cameras, lighting equipment, and other photography tools.
- Edit and retouch images using industry-standard software to achieve professional results.
- Collaborate with clients, creative directors, or marketing teams to develop concepts and shot lists.
- Ensure proper organization, storage, and backup of digital assets.
- Maintain awareness of current photography trends, techniques, and technology.
- Manage time efficiently to meet deadlines for multiple projects.
- Adhere to brand guidelines or client specifications in all visual content produced.
Courtesy associate
Walmart
Torrance
01.2015 - 01.2017
- Perform general stocking duties on a daily basis including storing and stocking products in/on bins, pallets, shelves, racks, and refrigerators
- Move, handle, and transport finished products, material, or supplies to other departments by utilizing hand jacks, lift carts, and other means of transportation
- Help and assist customers in finding merchandise.
Education
Associate's degree - Journalism
El Camino college
Torrance, CASkills
- Content management system
- Social Media Marketing
- Guest services
- Adobe Creative Suite
- Retail sales
- Problem management
- Marketing
- Leadership
- Conflict management
- Canva
- Indesign
- Communication skills
- Computer literacy
- Sales
- Content creation
- Microsoft office
- Videography
- Video Production
- Computer skills
- Staff training
- Social Media Management
- Data entry
- Data analytics
- Copywriting
- Customer relationship management
- Team leadership
- Data analysis
- Content editing
- Creative collaboration
- Discord
- Slack
Timeline
Ramp Agent
United Airlines
03.2025 - Current
Liason
JetBlue
01.2021 - 03.2025
Editor-in-Chief
Warrior life magazine
01.2018 - 01.2021
Supervisor
CVS Health
01.2017 - 01.2019
Photographer
Tg sports
01.2016 - 01.2018
Courtesy associate
Walmart
01.2015 - 01.2017
Associate's degree - Journalism
El Camino college