Justin Veazie
Tomball,TX
Summary
With a strong understanding of IT principles and a dedication to ongoing learning and growth in a technology-driven setting, I bring valuable problem-solving skills and technical expertise to network and systems management. Prepared to apply troubleshooting abilities and project management experience to contribute effectively to the success of this role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative/IT Technician
Edfinancial Services
10.2022 - 09.2024
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Analyzed department metrics and performance and reported findings to management.
- Maintained more than 50 detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Manager
AT&T
03.2019 - 10.2022
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 22%.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Sales Associate
AT&T
05.2018 - 02.2019
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment by 15%.
Operations NCO In Charge
United States Air Force, USAF
08.2015 - 05.2018
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Handled more than 8 administrative requirements, maintained records and submitted operational reports.
- Integrated 4 different intelligence activities into other military operations, plans and programs.
- Led team in developing 2 strategic plans to meet operational objectives.
- Improved operational efficiency by streamlining processes and implementing best practices.
Enlisted Airman
United States Air Force, USAF
06.2011 - 07.2015
- Maintained four servers and 2 systems to keep networks fully operational during peak periods.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Education
Associate of Science - General Studies
Defense Information School
Fort Meade01-2011
High School Diploma -
Lawrence E Elkins High School
Houston, TX06.2010
Skills
- Team leadership
- Problem-solving
- Technical troubleshooting
- Software installation
- Network diagnostics
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Strategic planning
- KPI tracking
- Resource allocation
Certification
- Salesforce Administrator Certification – Salesforce.com, Inc.
- CPR/AED Certification
Timeline
Customer Service Representative/IT Technician
Edfinancial Services
10.2022 - 09.2024
Assistant Manager
AT&T
03.2019 - 10.2022
Sales Associate
AT&T
05.2018 - 02.2019
Operations NCO In Charge
United States Air Force, USAF
08.2015 - 05.2018
Enlisted Airman
United States Air Force, USAF
06.2011 - 07.2015
Associate of Science - General Studies
Defense Information School
High School Diploma -
Lawrence E Elkins High School
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